At a Glance
- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the welcoming face of Soho House and create memorable experiences for guests.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 12 - 15 £ per hour.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset.
Seasonal Receptionist - Mews House Mayfair, Central London employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive pay and a range of benefits including weekly pay, team meals, and generous discounts. Located in the heart of Central London, our seasonal Receptionist role provides opportunities for personal and professional growth through continuous training and engaging team events, all while being part of a dynamic environment that values discretion, efficiency, and elegance in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Receptionist - Mews House Mayfair, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the place. Role-play with a friend to nail down how you'd greet guests and handle inquiries. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past roles where you turned a guest's frown upside down. This will demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Soho House. Don’t miss out on this opportunity!
We think you need these skills to ace Seasonal Receptionist - Mews House Mayfair, Central London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Seasonal Receptionist position. Highlight your relevant experience in front desk roles and luxury hospitality, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Soho House. Share your passion for hospitality and how you can contribute to creating an exceptional experience for our members and guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Soho House and its offerings. Research their values, services, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your front desk skills and ability to create a welcoming atmosphere. Think of specific situations where you went above and beyond for guests, as this role is all about delivering exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to handling high-pressure situations and guest complaints. Practising your responses will help you articulate your thoughts clearly and demonstrate your calmness under pressure, which is crucial for this role.
✨Dress to Impress
Since this is a luxury hospitality position, your appearance matters. Dress elegantly and professionally for the interview to reflect the standards of Soho House. This shows that you understand the importance of presentation in the hospitality industry.
