At a Glance
- Tasks: Support daily operations and administration for wholesale and outlet sales channels.
- Company: Join Soho Home, a vibrant and creative community.
- Benefits: Enjoy competitive pay, health perks, and exclusive discounts.
- Other info: Access to fun team events and continuous training opportunities.
- Why this job: Be part of a dynamic team and make a real impact in sales.
- Qualifications: Experience in sales support or customer operations is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.
Key Responsibilities:
- Responsible for the full administration support of the Wholesale and Clearance channels.
- Own and master all internal order systems and be the go-to person for related operational requests.
- Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements.
- Produce commercial invoices and paperwork needed to dispatch POs (in partnership with the logistic team and UK / US warehouse teams).
- Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
- Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
- Own weekly stock reports for both full price and clearance and be ready to always provide stock availability.
- Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers.
- Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
- Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
- Build positive working relationships with customer counterparts and internal stakeholders.
- Own the product upload on marketplace platforms.
- Support the coordination and execution of sample sales and off-price B2C activities.
- Maintain accurate sales records, documentation and reporting across all systems.
Skills & Experience:
- Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Strong communication and interpersonal skills.
- Excellent administrative and coordination capabilities.
- Proactive and solutions-oriented mindset.
- Strong Excel and reporting skills.
- Ability to work collaboratively across multiple departments in a fast-paced environment.
- Customer-focused with a professional and positive approach.
Benefits:
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho Friends Membership 50% off Food & Drink, 7 days a week.
- Staff Room Rates.
- Private Health and Dental Care.
- Weekly Pay.
- Life Assurance.
- Up to 50% Staff Discount on Cowshed & Soho Home.
- In Office Dog Policy on Fridays.
- Season Ticket Loan.
- Christmas Office Closure.
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Sales & Operations Assistant, Soho Home in London employer: Soho House & Co
Soho Home is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture in the heart of Soho. With competitive compensation packages, extensive training opportunities, and unique benefits like the Soho Friends Membership and team events, employees are encouraged to thrive both personally and professionally. The collaborative environment fosters strong relationships across departments, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Assistant, Soho Home in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Soho Home or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Soho Home’s values, products, and recent news. This shows you’re genuinely interested and ready to contribute to their team.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've handled order management or customer service in the past. Real-life stories make you memorable and demonstrate your capabilities.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can keep you on their radar. It’s a simple way to show your enthusiasm for the role and remind them why you’re a great fit.
We think you need these skills to ace Sales & Operations Assistant, Soho Home in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales & Operations Assistant role. Highlight any relevant experience in wholesale, sales support, or customer operations, especially if it's in fashion, beauty, or lifestyle. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Skills:Don’t forget to showcase your organisational skills and attention to detail. Mention any experience with Excel and reporting, as these are key for the role. We’re looking for someone who can juggle multiple priorities, so give us examples of how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen and know how to navigate our digital space!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Sales & Operations Assistant role. Familiarise yourself with order management systems and reporting processes, as well as the specific responsibilities mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, come prepared with examples of how you've managed multiple priorities in the past. Think about times when you’ve successfully juggled tasks or improved processes, and be ready to share these stories during your interview.
✨Demonstrate Customer Focus
Customer service is key in this position, so be ready to discuss how you've handled customer queries or resolved issues efficiently in previous roles. Highlight your proactive approach and any specific instances where you went above and beyond to ensure customer satisfaction.
✨Build Rapport
During the interview, aim to build a positive connection with your interviewers. Ask thoughtful questions about the team dynamics and how they collaborate across departments. This not only shows your interest in the company culture but also your ability to work well with others.
