At a Glance
- Tasks: Handle calls and emails for room reservations, converting enquiries into bookings.
- Company: Join the vibrant Soho House team in a fast-paced support environment.
- Benefits: Competitive pay, global discounts, private health care, and enhanced pension scheme.
- Other info: Opportunities for training and career growth while supporting your favourite charity.
- Why this job: Be part of a luxury brand and exceed guest expectations every day.
- Qualifications: Experience in customer service, attention to detail, and problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced full time Rooms Reservations Agent, to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.
Main Duties
- To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties, converting enquiries to bookings in line with mystery shop guidelines.
- Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
- To be commercially aware and able to offer recommendations on services, keeping up to date with all promotions and special offers across the business.
- To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectations and providing service excellence.
- To undergo any training needed to achieve the above responsibilities.
Requirements / Qualifications
- Previous experience in a Reservations Agent role or similar – telephone based customer service experience essential.
- Previous experience with Opera is desirable.
- Excellent attention to detail and administration skills.
- Previous experience of working with high profile/VIP guests.
- Experience of working in a 5 star/luxury hotel is ideal, but not essential.
- Problem solving skills and previous experience of managing complaints efficiently.
- Excellent reading, writing, and oral proficiency in the English language.
- Excellent time management skills with the ability to prioritise tasks and meet deadlines.
- Sufficient knowledge of Microsoft Office.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your career, we offer training to develop the technical and managerial skills necessary to grow your career. Discounts at Soho House globally, as well as Soho Home and Cowshed. Enhanced Pension Scheme. Private Health and Dental Care. Cycle to Work Scheme/Season Ticket Loan. In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Rooms Reservation Agent Soho Customer Support London, UK Support Office View Role employer: Soho House & Co
Soho House is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Rooms Reservation Agent in our London Support Office, you will benefit from competitive compensation, global discounts, and a commitment to work-life balance, all while being part of a team that values service excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Reservation Agent Soho Customer Support London, UK Support Office View Role
✨Tip Number 1
Get to know the company! Research Soho House and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in room reservations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Rooms Reservation Agent Soho Customer Support London, UK Support Office View Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in room reservations and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Rooms Reservations Agent role. Share specific examples of how you've exceeded guest expectations in the past – we love a good story!
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us that you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role and the company. Research Soho House properties and their unique offerings. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in room reservations or customer service. Prepare specific examples of how you've handled calls, managed complaints, or exceeded guest expectations. This will demonstrate your capability and adaptability in a fast-paced environment.
✨Master the Details
Attention to detail is crucial for this role. During the interview, highlight your organisational skills and provide examples of how you ensure accuracy in data entry. Mention any experience with systems like Opera, as it could give you an edge.
✨Stay Calm Under Pressure
Since the role involves managing enquiries and bookings efficiently, be prepared to discuss how you handle stressful situations. Share strategies you use to prioritise tasks and meet deadlines, showcasing your problem-solving skills and ability to thrive in a busy setting.
