At a Glance
- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant Soho House team in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 30000 - 40000 € per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset.
Receptionist - Little House Mayfair, Central London employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive compensation packages alongside unique benefits such as a Soho Friends Membership, health cash plans, and opportunities for personal and professional development through continuous training. Located in the heart of Central London, our team enjoys a dynamic environment with regular team events and the chance to make a meaningful impact through charity support, making it an ideal place for those seeking a rewarding career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Little House Mayfair, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Soho House and their values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in luxury hospitality.
✨Tip Number 3
Show off your personality! As a Receptionist, you'll be the first point of contact for guests. Make sure to highlight your approachability and professionalism during the interview to demonstrate that you can create a welcoming atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Receptionist - Little House Mayfair, Central London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in front desk roles and luxury hospitality. We love seeing how your past experiences align with what we're looking for, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the Receptionist role. Be specific about your experience and how it relates to the key duties mentioned in the job description. Keep it engaging and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands directly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Practise your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as these traits are crucial for creating a positive atmosphere.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think of examples from your past experience where you've successfully handled stressful situations. Be ready to discuss how you maintained composure and provided excellent service under pressure.
✨Dress to Impress
Since the role requires a focus on elegance, make sure to dress smartly for your interview. Choose an outfit that reflects the sophisticated atmosphere of Soho House, as this will demonstrate your understanding of their brand and expectations.
