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For Companies At a Glance
- Tasks: Welcome guests with warmth and manage front-of-house operations at a luxury venue.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Be the first point of contact and create memorable experiences for members and guests.
- Qualifications: 2-3 years in front desk roles, hospitality experience, and strong communication skills.
- Other info: Enjoy fun team events and continuous training to boost your career.
The predicted salary is between 24000 - 36000 £ per year.
The Role… At Soho House, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties…
- Ensure every member is welcomed by name and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop.
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What We Are Looking For...
- 2–3 years' experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
Receptionist - 180 House, Central London employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 180 House, Central London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation with grace.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might even give you a heads-up about what the hiring managers are looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Soho House and ready to deliver that exceptional front-of-house service.
We think you need these skills to ace Receptionist - 180 House, Central London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV: Make sure to customise your CV for the Receptionist position. Highlight your experience in hospitality and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Showcase Your Communication Skills: Since this role is all about interacting with guests and members, emphasise your verbal and written communication skills. Share examples of how you've successfully handled guest inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Front-of-House Skills
As a Receptionist, you'll be the first point of contact for guests. Practise your greeting and communication skills. Role-play with a friend or family member to simulate high-pressure scenarios, like handling multiple phone calls or guest inquiries at once. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experience where you've successfully resolved issues or improved guest experiences. Be ready to share these stories during your interview, as they demonstrate your ability to handle challenges with a guest-first mindset, which is crucial for this role.
✨Dress to Impress with Elegance
Since the role requires a focus on discretion and elegance, make sure to dress appropriately for the interview. Opt for smart, professional attire that reflects the upscale environment of Soho House. This will help set the tone for how you present yourself as a potential team member.