At a Glance
- Tasks: Ensure safety and satisfaction of guests during overnight shifts while managing front office operations.
- Company: Join the vibrant Soho House team in a dynamic hotel environment.
- Benefits: Weekly pay, 50% off food & drink, private health care, and birthday day off.
- Other info: Enjoy team events, continuous training, and opportunities to support charities.
- Why this job: Be an ambassador for a renowned brand and enhance guest experiences every night.
- Qualifications: 2+ years in a similar role, strong customer service skills, and ability to thrive under pressure.
The predicted salary is between 12 - 15 £ per hour.
Night Manager (Part Time) - Redchurch Townhouse
At Soho House, the Night Manager is responsible for ensuring the safety of all members and employees throughout the overnight shift, as well as dealing with any member enquiries.
The Night Manager oversees all front office operations during the evening and overnight shift. Including day-to-day operations, the Night Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
- Being an ambassador for the Hotel and role model representing the SohoHouseethos at all times by ensuring they are executed and maintained.
- Anticipate guest needs to enhance quality service to improve member and guest satisfaction and to train your department to deliver the same.
- Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.
- Ensure that all guests experience is always priority following the SH ethos – 90%+ at all mystery guest reports and 9+/10 on members feedback post-stay.
- Be an expert in complaint management, by proactively taking charge of any difficult situations in relation to member/guest complaints, ensuring each situation is resolved efficiently and effectively.
- Ensure that daily deadlines of daily responsibilities, such as reports, SHOP submission and the financial declaration.
- Responsible for the induction and onboarding of all new night staff within 2 weeks and continual development of existing staff.
- Manage team effectively to meet objectives and retain team members in line with company targets.
- Follow the SohoHouseDirty Dozen and safety procedures and carry out any emergency procedures when and where necessary.
- Assist the House manager & General Manager by ensuring all financial policies and procedures are followed. 92% is the target.
What we are looking for...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Night Manager (Part Time) - Redchurch Townhouse Hotel Management London, Redchurch Townhouse Vi[...] employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture centred around luxury hospitality and member experience. With competitive compensation packages, extensive benefits, and ample opportunities for personal and professional development, this role in the UK provides a unique chance to lead a talented team in a dynamic environment focused on operational excellence and sustainable business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager (Part Time) - Redchurch Townhouse Hotel Management London, Redchurch Townhouse Vi[...]
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Soho House & Co and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Manager (Part Time) - Redchurch Townhouse Hotel Management London, Redchurch Townhouse Vi[...]
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Soho House & Co that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Soho House & Co.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Soho House & Co get a sense of who you are beyond your experience!
How to prepare for a job interview at Soho House & Co
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Soho House & Co and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
