At a Glance
- Tasks: Be the friendly voice for Soho House members, helping them with queries in Dutch and English.
- Company: Join a vibrant team at Soho House, known for its dynamic culture and growth opportunities.
- Benefits: Enjoy 50% off food, private health care, weekly pay, and exclusive discounts.
- Other info: Participate in fun team events and continuous training to boost your career.
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Fluent in Dutch and English with customer service experience; Salesforce knowledge is a plus.
The predicted salary is between 27360 - 31200 £ per year.
Membership Support Coordinator - Dutch Speaking
This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA.
As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in
Dutch & English to our members throughout the UK and Europe.
Whilst adhering to departmental SLA’s.
This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.
Salary - £13 p/h
Main Duties
- To be an enthusiastic first point of contact for Soho House member queries via telephone and email.
Responding to these queries in Dutch or English (where appropriate) in a timely manner and adhering to the departments SLA’s.
- Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed
- Use our Salesforce database to create, look up and update records for current and potential members.
- Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines
- You will be part of a team responsible for the general administration of our UK houses (and future house openings)
- Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
- Supporting other departments with information requests
- Plus any ad-hoc projects given by the Head of Support / Soho Support Manager.
- What We Are Looking For
- At least one year of customer facing experience, preferably in a membership environment.
- An enthusiasm for providing first class customer service is a must.
- Experience of working with Salesforce.
- Experience of communicating in a friendly but professional manner in fluent Dutch & English to a diverse audience.
- Experience of working in a fast-paced team environment
- Fluency in both Dutch & English is required.
- Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
- You will have a professional telephone manner and strong written correspondence skills.
- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
- Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.
Benefits
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- #J-18808-Ljbffr
Membership Support Coordinator - Dutch Speaking Soho Customer Support London, UK Support Office[...] employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture centred around luxury hospitality and member experience. With competitive compensation packages, extensive benefits, and ample opportunities for personal and professional development, this role in the UK provides a unique chance to lead a talented team in a dynamic environment focused on operational excellence and sustainable business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Support Coordinator - Dutch Speaking Soho Customer Support London, UK Support Office[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Soho House & Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Soho House & Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Support Coordinator - Dutch Speaking Soho Customer Support London, UK Support Office[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Soho House & Co:Your cover letter is your chance to shine! Tell us why you want to work at Soho House & Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Soho House & Co!
How to prepare for a job interview at Soho House & Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
