At a Glance
- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Join the vibrant Soho House family in West London.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development in a supportive environment.
- Why this job: Be part of a dynamic team creating memorable dining experiences for our members.
- Qualifications: 2-3 years in high-end dining with supervisory experience and strong food knowledge.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Warmly greet members, introduce menus, and ensure immediate engagement upon seating. Take accurate food and drink orders, accommodating any allergies or dietary needs. Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. Provide knowledgeable recommendations on menu items, including food and drink pairings. Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay. Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. Support seamless payment through card, the Soho House App, or House Pay. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences. Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
What we are looking for...
- 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands‑on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Head Waiter/Waitress - White City House, West London F&B Front of House London, White City Hous[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture in the heart of West London. With benefits such as weekly pay, team meals, generous discounts, and opportunities for personal and professional growth through unique training programmes, employees are empowered to thrive in their roles. The company fosters a supportive environment where team events and community engagement are encouraged, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - White City House, West London F&B Front of House London, White City Hous[...]
✨Tip Number 1
Get to know the venue! Before your interview, pop by White City House and soak in the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will not only impress the hiring team but also help you feel more confident during your chat.
✨Tip Number 2
Practice your service skills! If you can, do a mock service with friends or family. Show off your ability to take orders, recommend dishes, and handle payments smoothly. This hands-on practice will prepare you for the real deal and show that you’re ready to hit the ground running.
✨Tip Number 3
Network like a pro! Connect with current or former staff at Soho House on social media. They can give you insider tips about the interview process and what it’s really like to work there. Plus, a friendly face can always help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Soho House family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Head Waiter/Waitress - White City House, West London F&B Front of House London, White City Hous[...]
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you're passionate about delivering exceptional dining experiences.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples of how you've led teams or provided outstanding service. Tailoring your application to reflect the job description will make you stand out!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Head Waiter/Waitress role at White City House.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at White City House. Be prepared to discuss your favourite dishes and suggest pairings, as this shows your passion for food and beverage, which is crucial for a Head Waiter/Waitress.
✨Showcase Your Leadership Skills
Since this role involves supervising the waitstaff team, be ready to share examples of how you've successfully led a team in the past. Highlight any training or coaching experiences you've had, as this will demonstrate your ability to motivate and guide others.
✨Practice Your Communication
Exceptional communication is key in this role. During the interview, practice clear and confident responses. You might even want to role-play scenarios where you greet members or handle special requests to showcase your interpersonal skills.
✨Dress to Impress
As a Head Waiter/Waitress, maintaining a polished and professional appearance is essential. Dress smartly for your interview to reflect the high standards of Soho House. This not only makes a great first impression but also shows that you understand the importance of presentation in the hospitality industry.
