At a Glance
- Tasks: Lead the front desk team to deliver exceptional service and ensure smooth operations.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, 50% discounts, and health plans.
- Other info: Enjoy fun team events and continuous personal and professional development.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for outstanding service.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, as the Head Receptionist, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Supervise and support the reception team in delivering consistent, high-quality service
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Prepare daily reports and handovers for management, identifying any service or operational issues.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Train and onboard new reception team members, and conduct regular refresher sessions.
- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance.
- Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency.
What we are looking for:
- A successful Head Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Experience in luxury hospitality or private members clubs.
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
- Previous supervisory or leadership experience preferred.
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
- Calm under pressure and adept at resolving issues with a guest-first mindset.
Head Receptionist - Dean Street Townhouse, Central London employer: Soho House & Co
Soho House is an exceptional employer that prioritises a warm and professional work environment, making it an ideal place for those passionate about luxury hospitality. With competitive compensation packages, extensive training opportunities, and unique benefits such as a Soho Friends Membership and paid charity days, employees are encouraged to grow both personally and professionally. Located in the vibrant heart of Central London, the Head Receptionist role offers a chance to lead a dedicated team while enjoying a rich culture of creativity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist - Dean Street Townhouse, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in luxury hospitality effectively.
✨Tip Number 3
Show off your personality! As a Head Receptionist, you'll be the face of the venue. Let your warmth and friendliness shine through during the interview. Remember, they want someone who can create a welcoming atmosphere for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Head Receptionist - Dean Street Townhouse, Central London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as the Head Receptionist, you’ll be the face of our team!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and any leadership roles you've had. We’re looking for someone who can lead our front desk team, so showcase those skills and experiences that align with what we’re after.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure you research Dean Street Townhouse and Soho House. Familiarise yourself with their services, atmosphere, and values. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Head Receptionist, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you resolved issues calmly and effectively, as this will demonstrate your ability to handle the pressures of a busy front desk.
✨Practice Common Interview Questions
Anticipate questions related to team leadership, handling high-volume calls, and managing guest concerns. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the high standards of Soho House. This shows that you understand the importance of presentation in a luxury environment.
