Soho House & Co. is seeking a strategic Head of Soho Support, Membership to lead global Member Support and Member Success. This senior role shapes a world-class service function spanning multiple territories and channels, driving engagement and revenue while reducing churn.
You will oversee end-to-end service operations, set strategy, governance, and a high-performing team culture. The role emphasizes automation, data insights and a commercially contributory service model.
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Global Head of Member Experience & Support in London employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and professional development of its employees. With a vibrant work culture that encourages collaboration and innovation, you will have the opportunity to make a meaningful impact on health and safety across our London sites. Our commitment to employee growth is reflected in comprehensive training programmes and the chance to engage with diverse teams, making this role not just a job, but a rewarding career experience.
