At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House community in East London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Other info: Enjoy unique training programmes and exciting team events every month.
- Why this job: Be part of a fun, fast-paced environment with opportunities for personal and professional growth.
- Qualifications: 2+ years in a similar role, strong customer service skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. Your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for:
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Floor Manager - Shoreditch House, East London employer: Soho House & Co
Soho House is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of East London. With benefits like weekly pay, team meals, and extensive training programmes, employees are empowered to develop their skills while enjoying unique perks such as discounted stays and health care. The company fosters a supportive environment where staff can thrive, engage in community initiatives, and participate in fun team events, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Shoreditch House, East London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share who you are and what you’re looking for in a job. Keep it short and sweet, but make sure it highlights your passion for hospitality and customer service.
✨Tip Number 3
Show up at places you want to work! If you’ve got your eye on Soho House, pop in for a coffee or a meal. Chat with staff, get a feel for the vibe, and let them know you’re interested in joining the team. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you that Floor Manager role!
We think you need these skills to ace Floor Manager - Shoreditch House, East London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for guests and members. Share any relevant experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to reflect the specific role of Floor Manager at Soho House. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework!
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Share a bit about who you are and what makes you unique. This helps us get a sense of how you’d fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Soho House & Co
✨Know the Company Culture
Before your interview, take some time to understand Soho House's unique culture and values. Familiarise yourself with their service standards and how they create an elevated atmosphere for members and guests. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your previous experiences in managing staff. Share specific examples of how you've trained or developed team members, and how you’ve handled challenges in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to resolve conflicts or improve service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they gather and act on member feedback. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
