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- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Be part of a creative environment with opportunities for personal and professional growth.
- Qualifications: 2+ years in a similar role, strong customer service skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Role… At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Floor Manager - Mews House Mayfair, Central London employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Mews House Mayfair, Central London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Show off your personality during interviews! Remember, they’re looking for someone who fits into their vibrant culture. Be yourself, share your passion for hospitality, and let your enthusiasm shine through.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled challenges or delivered exceptional service. This will show them you’re ready for the fast-paced environment at Soho House.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Soho House family.
We think you need these skills to ace Floor Manager - Mews House Mayfair, Central London
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for guests and members. Share any relevant experiences that highlight your passion!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Floor Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’d be a great fit for our team at Soho House. A little charm goes a long way!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Soho House & Co
✨Know the Company Culture
Before your interview, take some time to research Soho House and its unique culture. Understand their service standards and what makes them stand out in the hospitality industry. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. This will highlight your capability to drive exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations on the floor. Think about times when you've had to solve problems under pressure or improve guest experiences. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about their training programmes, team dynamics, or how they gather member feedback. This shows your enthusiasm for the role and your commitment to contributing positively to the team.