At a Glance
- Tasks: Lead a team of therapists, delivering top-notch treatments and mentoring colleagues.
- Company: Join the vibrant Soho House community focused on wellness and client care.
- Benefits: Enjoy weekly pay, discounts, health plans, and unique training opportunities.
- Other info: Participate in fun team events and support charities with paid volunteer days.
- Why this job: Make a real impact in wellness while developing your leadership skills.
- Qualifications: Experience as a qualified therapist with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At Soho House, as a Lead Therapist you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests. This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.
What's in it for you?
- Weekly Pay
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Key duties
- Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences
- Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
- Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction
- Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings
- Ensure compliance with hygiene, health & safety, and licensing regulations at all times
- Handle member enquiries, feedback, and complaints with professionalism and discretion
- Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives
- Manage stock levels of therapy products and equipment, placing orders as needed
- Lead regular team meetings to foster communication, motivation, and continuous improvement
- Maintain detailed client records and treatment documentation in line with confidentiality policies
What We Are Looking For
A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high‑profile venue and a natural flair for first‑class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Extensive experience as a qualified therapist with a broad range of treatments
- Proven leadership experience within a spa or wellness environment
- Excellent communication, coaching, and interpersonal skills
- Ability to motivate and inspire a team in a high‑end service setting
- Strong organisational skills and attention to detail
Desirable
- Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
- Additional certifications in advanced or specialised treatments
- Knowledge of spa software and booking systems
- NVQ levels 2 & 3 qualified
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Lead Therapist - Cowshed Primrose Hill, West London employer: Soho House & Co
Soho House is an exceptional employer that prioritises the wellbeing and professional growth of its team members. Located in the vibrant Primrose Hill area of West London, we offer a supportive work culture with extensive benefits including weekly pay, generous discounts, and opportunities for continuous training and development. Our commitment to community engagement through paid charity days and a variety of team events fosters a collaborative environment where every employee can thrive.
