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- Tasks: Lead a team to ensure seamless IT support across all UK locations.
- Company: Soho House & Co is a global hospitality brand known for its vibrant community.
- Benefits: Enjoy 50% off food and drink, private health care, and exclusive discounts.
- Why this job: Join a dynamic team focused on continuous improvement and global collaboration.
- Qualifications: Mid-senior level experience in IT services and support required.
- Other info: Participate in fun team events and take paid days to support charities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the IT Services & Support Manager role at Soho House & Co
Join to apply for the IT Services & Support Manager role at Soho House & Co
The Role…
To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems. You will lead a team working on IT Support and take ownership of the Service Desk ITSM service and key improvement programs. You will work with relevant external suppliers to find appropriate hardware & software solutions, providing options and business cases to the IT Leadership team as required.
The Role…
To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems. You will lead a team working on IT Support and take ownership of the Service Desk ITSM service and key improvement programs. You will work with relevant external suppliers to find appropriate hardware & software solutions, providing options and business cases to the IT Leadership team as required.
Main Duties…
- Management of the London based IT & AV team. Scope is all UK sites, excluding Soho Farm
- Create monthly/weekly rosters for the staff to maximise their time
- Ensure sufficient IT & AV resource is available for the sites
- Take personal ownership of support for all staff in the London Strand HQ, using appointed support agencies as available
- L1 & L2 support and troubleshoot issues for (including, but not limited to):
- Business applications; cloud, hosted and on-site o Software
- Network Connectivity
- Wi-Fi
- Telephones o Printers o TVs o Sound Systems
- CCTV
- Meeting rooms o Device support (Laptops (PC/MAC), iPhones, iPads)
- Have knowledge and support of company applications; assist the operation with setting up and configuration
- Proactive support through routine checks, audits and site visits
- Particular focus on support for C-Suite and their Personal Assistants
- Ensure all locations have a clean and tidy equipment room and cabinets/racks
- Check that all equipment is well maintained and performing preventative maintenance where necessary
- Support user access; creating, auditing, changing and deleting user accounts as required
- Evaluate and flag software, hardware, processes and configurations if they are not in line with best practise, InfoSec, legal requirements (e.g.: PCI-DSS, GDPR), company standards and H&S
- Assist with new installations, refurbishments and openings of sites
- Work with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison
- Use ServiceNow for all reports and manage the teams workload and SLAs as the point of escalation
- Focus on continuous improvement and proactively seek to reduce number of tickets by recommending the removal of underperforming vendors or identifying kit/software that may fail
- Be the escalation point for team and reporting line to senior management
- Collaborate with US, Europe and Asia house IT support teams to deliver a consistent global approach
- Collaborate with Service desk and 3rd line support teams to ensure support calls are managed and effectively triaged through knowledge sharing, collaboration and development of ITSM tools
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Hospitality
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IT Services & Support Manager employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services & Support Manager
✨Tip Number 1
Familiarise yourself with the ITSM tools, especially ServiceNow, as this role heavily relies on managing workloads and SLAs through it. Understanding how to effectively use these tools can set you apart during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your experience in leading IT support teams will resonate well with the hiring managers.
✨Tip Number 3
Research Soho House & Co's culture and values, particularly their focus on member experience. Tailoring your conversation to reflect how you can enhance this experience through proactive IT support will demonstrate your alignment with their mission.
✨Tip Number 4
Network with current or former employees of Soho House & Co on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace IT Services & Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and management. Focus on your leadership skills, technical expertise, and any experience with ITSM tools like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to lead teams and manage IT services effectively. Mention specific examples of how you've improved IT processes or enhanced user experiences in previous roles.
Showcase Technical Knowledge: Demonstrate your understanding of the technical systems mentioned in the job description. Include any relevant certifications or training that align with the requirements for the role.
Highlight Collaboration Skills: Since the role involves working with external suppliers and other IT teams, mention your experience in collaboration and communication. Provide examples of successful projects where teamwork was key.
How to prepare for a job interview at Soho House & Co
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the IT Services & Support Manager role. Familiarise yourself with the key duties such as managing the IT & AV team, supporting staff, and ensuring a seamless member experience across locations.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully managed teams, resolved conflicts, and improved service delivery in previous positions.
✨Prepare for Technical Questions
Expect technical questions related to IT support, hardware, software solutions, and ITSM tools like ServiceNow. Brush up on your knowledge of common issues and best practices in IT support to demonstrate your expertise.
✨Highlight Continuous Improvement Initiatives
The role focuses on continuous improvement, so be ready to discuss any initiatives you've led or contributed to that reduced ticket numbers or improved service efficiency. This shows your proactive approach and commitment to excellence.
