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For Companies At a Glance
- Tasks: Manage hotel operations and ensure exceptional guest experiences at Shoreditch House.
- Company: Join the vibrant Soho House team in East London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Be a key player in a dynamic hospitality environment with growth opportunities.
- Qualifications: Experience in front-of-house management and strong leadership skills required.
- Other info: Enjoy fun team events and continuous training to boost your career.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, the House Manager is responsible for the overall management and operation of Hotel and Hotel Departments (including Reception, Reservations, Gym, Housekeeping, Nights and Spa). The position supports the General Manager to ensure the overall operation of the Hotel and Members Club is maintained daily and that the needs of the employees, members and guests are met and exceeded.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Strive to continually improve guest and staff satisfaction and maximize the financial performance of the hotel.
- Liaising with each hotel supervisor and delegating key aspects of the role.
- Responsible for the departmental budgets, ensuring that costs and performance levels are met.
- Finding efficiencies in sharing the workload between the two properties and teams.
- Responsible for departmental policies and procedures, ensure consistency of service between the two properties.
- Responsible for all detailed PWK, SAG reports to be completed, updated and communicated internally in Ops.
- Responsible for Mystery guest reports for hotel require 93% or higher as a standard for both hotels, not combined score.
- Work with the London Reservations Office and Revenue Manager to review hotel performance by maximizing room occupancy at the best available rates.
- Manage staff performance issues in compliance with Soho House policies and procedures.
- Follow the Soho House Dirty Dozen and safety procedures and carry out any emergency procedures when and where necessary.
- Being an ambassador for the Hotel and role model representing the Soho House values at all times by ensuring they are executed and maintained.
- Oversee the night team with their tasks, ensuring all policies and procedures are followed.
What We Are Looking For…
- Front-of-house or guest services management experience in a hotel or luxury hospitality setting.
- Proven ability to lead and inspire high-performing teams in a fast-paced environment.
- Strong communication, interpersonal, and conflict-resolution skills.
- Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar.
- Immaculate personal presentation and a natural hospitality mindset.
- Fluency in English (additional languages desirable).
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
House Manager - Shoreditch House, East London employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager - Shoreditch House, East London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Soho House's values and culture. Show us how you embody those values in your past experiences. We love candidates who align with our mission and can bring that passion to the role!
✨Tip Number 3
Practice your communication skills! As a House Manager, you'll need to inspire and lead your team. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Soho House family.
We think you need these skills to ace House Manager - Shoreditch House, East London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for guest satisfaction and team collaboration. We want to see how you can bring that energy to our House!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the House Manager role. Highlight relevant experience in hotel management and any leadership roles you've had. We appreciate when candidates take the time to align their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know the House Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, the services they offer, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a House Manager, you'll need to lead and inspire teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards of service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in this role and how you would handle them. Practising these scenarios can give you a real edge during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and ensure your personal presentation is immaculate. This reflects your understanding of the industry’s standards and shows that you take the opportunity seriously.
