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For Companies At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs with a smile.
- Company: Join the vibrant team at Soho House, a luxury hospitality brand.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Why this job: Be the face of Soho House and create memorable experiences for guests.
- Qualifications: Customer service skills and a passion for hospitality are essential.
- Other info: Enjoy fun team events and continuous training opportunities.
The predicted salary is between 15 - 15 £ per hour.
The Role… At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What We Are Looking For…
A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
Desirable
- Experience working in a private members club or boutique hotel
- Multilingual abilities
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15—£15 GBP
Hotel Receptionist (Part time) - Redchurch Townhouse, East London employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (Part time) - Redchurch Townhouse, East London
✨Tip Number 1
Make sure you research Soho House and its values before your interview. We want to see that you understand our culture and can embody the warm, professional service we pride ourselves on. A little knowledge goes a long way!
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios, from check-in to resolving complaints. We love candidates who can demonstrate empathy and quick thinking in their responses.
✨Tip Number 3
Dress to impress! As a Hotel Receptionist, you'll be the first point of contact for our guests. We want you to look polished and professional, so choose an outfit that reflects the high standards of Soho House.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Redchurch Townhouse.
We think you need these skills to ace Hotel Receptionist (Part time) - Redchurch Townhouse, East London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody the values of discretion and professionalism.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hospitality or front-of-house roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your customer service prowess!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team at Soho House. We can’t wait to hear from you!
How to prepare for a job interview at Soho House & Co.
✨Know the Company
Before your interview, take some time to research Soho House and its values. Understand their commitment to service excellence and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to handle the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing bookings, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to highlight your experience with hotel booking systems if you have any!
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of Soho House. A well-groomed appearance shows that you take pride in your work and understand the importance of professionalism in a front-of-house role.