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For Companies At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs with a smile.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Enjoy fun team events and continuous personal development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What We Are Looking For…
- A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
Desirable
- Experience working in a private members club or boutique hotel
- Multilingual abilities
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
Hotel Receptionist - Dean Street Townhouse, Central London employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Dean Street Townhouse, Central London
✨Tip Number 1
Make sure to research Soho House and its values before your interview. We want to see that you understand our culture and can embody the professionalism and service excellence we pride ourselves on.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Hotel Receptionist, like handling guest inquiries or resolving complaints. This will help you feel more confident during the real deal.
✨Tip Number 3
Network with current or former employees of Soho House if you can. They can provide insider tips on what it’s like to work here and what we look for in candidates. Plus, it shows your genuine interest in joining our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on the role.
We think you need these skills to ace Hotel Receptionist - Dean Street Townhouse, Central London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hospitality or front-of-house roles. We love seeing how your past experiences align with what we’re looking for at Soho House!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co.
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide exceptional service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing bookings, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare a few questions to ask them too!
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A well-groomed appearance reflects your understanding of the role and the importance of presentation in a hotel environment.
