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- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and stylish hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday off.
- Other info: Enjoy monthly team events and continuous training opportunities.
- Why this job: Join a fun team and develop your hospitality skills in a dynamic environment.
- Qualifications: 2-3 years in a similar role, customer service passion, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What’s in it for you:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Responsibilities:
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for:
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Salary: The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Host - Soho Farmhouse (Pen Yen) F&B Front of House Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Soho Farmhouse (Pen Yen) F&B Front of House Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak up the atmosphere. Familiarise yourself with the layout and vibe, so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member, pretending to greet guests and handle inquiries. This will help you feel more confident and prepared for those tricky questions about customer service.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge when applying through our website!
✨Tip Number 4
Show off your passion! During interviews, share stories that highlight your love for hospitality and how you've gone above and beyond for guests in the past. This will help you stand out as a candidate who truly cares about the experience.
We think you need these skills to ace Host - Soho Farmhouse (Pen Yen) F&B Front of House Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you’re a great fit for the Host position.
Show Your Knowledge: Demonstrate your understanding of the role by mentioning specific skills or experiences that relate to managing bookings and providing excellent service. This will help us see how you can contribute to our team at Soho Farmhouse.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Soho Farmhouse and its offerings. Understand the menu, the booking system, and the overall vibe of the place. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Hospitality Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your passion for hospitality and your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Prepare for questions like 'How do you handle difficult guests?' or 'Can you describe a time you worked as part of a team?' Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and appropriately for the interview, reflecting the style and atmosphere of Soho Farmhouse. This shows that you understand the importance of presentation in the hospitality industry.