At a Glance
- Tasks: Welcome members, provide treatments, and ensure a clean, safe recovery environment.
- Company: Soho House, a vibrant health club focused on wellbeing and community.
- Benefits: Weekly pay, 10% commission, team meals, and discounts on food and drink.
- Other info: Enjoy fun team events, continuous training, and opportunities to support charities.
- Why this job: Join a dynamic team and make a real difference in members' wellness journeys.
- Qualifications: 2+ years experience in a similar role; L3 Beauty or Massage qualification preferred.
The predicted salary is between 14 - 14 £ per hour.
A Health Club Treatment Technician is the face of the recovery and wellbeing area, providing a warm welcome, exceptional service, and continuous support to ensure members and guests enjoy a safe, clean, and restorative environment across all treatment and recovery experiences.
What's in it for you:
- Weekly Pay
- 10% treatment commission
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Key duties:
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Ensure all treatment and recovery sessions are delivered safely, following operating procedures, time limits, contraindications, and hygiene standards.
- Provide safe and correct guidance on the use of recovery and wellbeing equipment, including Hyperbaric chamber, Cryotherapy, Photobiomodulation bed (PBM), Compression boots.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- In real time, ensure any member-related concerns, adverse reactions, or equipment issues are addressed promptly, documented, and escalated to the management team where necessary.
- Ensure all recovery and wellbeing areas are clean, sanitised, organised, and fully operational always — including equipment cleaning cycles, towel restocking, and pod/chamber resets between uses.
- Assist with booking and scheduling of recovery treatments, managing session flow, and providing clear information about services, benefits, and contraindications.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What We Are Looking For:
- Minimum of 2+ years’ experience in similar capacity.
- L3 Beauty or Massage Therapist Qualification desirable.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Pay Range: £14—£14 GBP
Health Club Treatment Technician - White City House, West London employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture centred around luxury hospitality and member experience. With competitive compensation packages, extensive benefits, and ample opportunities for personal and professional development, this role in the UK provides a unique chance to lead a talented team in a dynamic environment focused on operational excellence and sustainable business growth.
We think you need these skills to ace Health Club Treatment Technician - White City House, West London
Customer Service
Hospitality
Health and Safety Standards
Treatment and Recovery Procedures
Equipment Operation
Problem-Solving Skills
Attention to Detail
