At a Glance
- Tasks: Welcome members and guests, manage bookings, and provide exceptional service in a vibrant health club.
- Company: Soho House, a trendy and dynamic health club in East London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and wellness perks.
- Other info: Enjoy team events, continuous training, and opportunities to support charities.
- Why this job: Join a fun team, develop your skills, and make a positive impact in the wellness community.
- Qualifications: Customer service experience, strong communication skills, and a friendly attitude.
The predicted salary is between 15 - 15 € per hour.
The Role
At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check-in and check-out processes for members and day visitors.
- Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
What We Are Looking For
A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist, front‑of‑house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point‑of‑sale systems, and basic computer skills.
- Professional, approachable, and well‑presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Fluent in English
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast‑paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Salary
Pay Range: £15—£15 GBP
Health Club Receptionist - Shoreditch House, East London employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. Located in the vibrant Shoreditch area of East London, we offer a dynamic work culture with numerous benefits including weekly pay, team meals, and opportunities for personal and professional growth through continuous training and engaging team events. Our commitment to employee satisfaction is reflected in our unique perks such as a Health Cash Plan, birthday day off, and the chance to support charitable causes, making it a rewarding place to build your career in the wellness and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist - Shoreditch House, East London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Soho House and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Health Club Receptionist, you'll be the face of the club. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a professional setting like a health club. Make sure you look polished and well-presented for your interview to reflect the high standards of Soho House.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Health Club Receptionist - Shoreditch House, East London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Soho House.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience. Focus on your customer service skills and any previous roles in health clubs or hospitality. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Club Receptionist. Familiarise yourself with the key duties like managing check-ins, handling inquiries, and providing exceptional service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles to highlight your interpersonal skills.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like a health club, being able to juggle multiple tasks is essential. Think of scenarios where you've had to manage several responsibilities at once, and be ready to share these experiences during your interview. This will show that you're capable of thriving under pressure.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally and neatly. Since this role involves being well-presented, choose an outfit that reflects the welcoming and professional atmosphere of Soho House. This will not only boost your confidence but also align with the expectations of the role.
