At a Glance
- Tasks: Welcome members and guests, manage bookings, and provide exceptional service in a vibrant health club.
- Company: Soho House, a leading hospitality brand with a focus on wellness and community.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development with exciting team activities.
- Why this job: Join a dynamic team and make a positive impact in a fast-paced wellness environment.
- Qualifications: Experience in customer service, strong communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check-in and check-out processes for members and day visitors.
- Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
What we are looking for:
- A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point-of-sale systems, and basic computer skills.
- Professional, approachable, and well-presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to understand and follow written and verbal instructions.
Physical Requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Health Club Receptionist - Babington House Front of House Somerset, Babington House View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. Located in the picturesque Somerset, the Health Club Receptionist role offers a vibrant work culture with numerous benefits, including weekly pay, team meals, and opportunities for personal and professional growth through continuous training and engaging team events. With a commitment to community support and a focus on creating a welcoming environment, Soho House provides a rewarding workplace for those passionate about delivering first-class service.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist - Babington House Front of House Somerset, Babington House View Role
✨Tip Number 1
First things first, make sure you know the ins and outs of the health club scene. Research Soho House and its vibe so you can chat confidently about what makes it special during your interview. We want to see that you're genuinely excited about being part of the team!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down how you'd greet members and handle inquiries. Remember, we’re looking for that warm, professional touch that makes everyone feel welcome.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past jobs where you juggled multiple tasks under pressure. We love candidates who can keep their cool while managing check-ins, bookings, and all those phone calls.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team and make a difference at Soho House.
We think you need these skills to ace Health Club Receptionist - Babington House Front of House Somerset, Babington House View Role
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Soho House.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in customer service or health club environments. We love seeing how your skills match what we’re looking for, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Health Club Receptionist role. Share your passion for wellness and fitness, and mention any specific experiences that showcase your ability to provide exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Club Receptionist. Familiarise yourself with the check-in processes, booking systems, and the types of inquiries you might handle. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide exceptional service.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like a health club, being able to juggle multiple tasks is crucial. Think of scenarios where you've had to manage several responsibilities at once, and be ready to discuss them. This will show that you can thrive under pressure while maintaining a friendly and professional demeanour.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview to reflect the standards of Soho House. A polished appearance will not only boost your confidence but also signal to the interviewer that you take the opportunity seriously.
