At a Glance
- Tasks: Welcome members and guests, manage bookings, and provide exceptional service in a vibrant health club.
- Company: Soho House, a trendy and inclusive wellness destination.
- Benefits: Weekly pay, team meals, discounts, and opportunities for personal development.
- Other info: Enjoy fun team events and continuous training to boost your career.
- Why this job: Join a dynamic team and make a positive impact on members' wellness journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
The Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check-in and check-out processes for members and day visitors.
- Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
What we are looking for:
- A successful Health Club Receptionist will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point-of-sale systems, and basic computer skills.
- Professional, approachable, and well-presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Fluent in English.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to understand and follow written and verbal instructions.
Physical Requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Health Club Receptionist - Babington House employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy a range of benefits including competitive pay, generous discounts, and unique training opportunities. Located in a dynamic environment, the Health Club Receptionist role offers a chance to be part of a supportive team while engaging with a diverse clientele in a fast-paced wellness setting.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist - Babington House
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the rest of your meeting and shows you're approachable and professional.
✨Tip Number 2
Be prepared to showcase your communication skills! Practice answering common questions about your experience and how you handle customer inquiries. Remember, they want to see how you interact, so be confident and clear.
✨Tip Number 3
Show off your multitasking abilities during the interview. You might be asked how you would handle multiple tasks at once, so think of examples from your past roles where you juggled responsibilities effectively.
✨Tip Number 4
Finally, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about team events or training opportunities – it’s a great way to demonstrate that you’re keen to be part of their community.
We think you need these skills to ace Health Club Receptionist - Babington House
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Soho House.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or reception roles. We love seeing how your past experiences can contribute to creating a warm and professional environment for our members and guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and qualifications. Remember, attention to detail is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Health Club Receptionist role. Familiarise yourself with the key duties like managing check-ins and handling inquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. This will show that you're ready to provide exceptional service.
✨Demonstrate Your Multitasking Ability
In a fast-paced health club, multitasking is crucial. Think of scenarios where you've successfully juggled multiple tasks at once. Share these experiences during your interview to highlight your ability to stay organised and efficient under pressure.
✨Dress to Impress
As the first point of contact, your appearance matters. Dress professionally and ensure you look well-presented. This not only reflects your understanding of the role but also shows respect for the company’s standards and values.
