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- Tasks: Welcome members, maintain gym cleanliness, and provide excellent customer service.
- Company: Soho House, a vibrant health club with a focus on hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development in a supportive environment.
- Why this job: Join a dynamic team and make a positive impact on members' fitness journeys.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Welcome every member by name and guest with open arms and in a hospitable manner. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified). In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified. Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team. Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement. Support fitness instructors and personal trainers with class setups or member handovers. Encourage a positive, inclusive, and respectful workout atmosphere. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Assist with booking appointments, classes, or providing information about fitness services and facilities.
What we are looking for...
A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Health Club Host - Soho House Brighton (Part Time) Front of House Brighton, Brighton Beach Hous[...] employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - Soho House Brighton (Part Time) Front of House Brighton, Brighton Beach Hous[...]
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This way, you can show how you fit right in with their team and what they stand for.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the friendly face of the fitness area. Role-play with a mate to nail down how you'll greet members and handle inquiries with a smile.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past where you’ve handled tricky situations. This will help you demonstrate that you can keep calm under pressure, just like they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Soho House family. Don’t miss out!
We think you need these skills to ace Health Club Host - Soho House Brighton (Part Time) Front of House Brighton, Brighton Beach Hous[...]
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and fitness. A warm, friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or health clubs. We love seeing how your past roles have prepared you for being the face of our fitness area. Be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for the Health Club Host role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Venue
Before your interview, take some time to familiarise yourself with Soho House Brighton. Understand their values, the atmosphere they create, and what makes their health club unique. This will help you demonstrate your genuine interest in the role and show that you’re a good fit for their team.
✨Showcase Your Hospitality Skills
As a Health Club Host, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests or members. Highlight your ability to create a welcoming environment and how you handle guest inquiries efficiently.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment like this, being able to think on your feet is crucial. Think of situations where you’ve successfully resolved issues under pressure. Be ready to discuss how you maintain calm and professionalism while ensuring a positive experience for everyone.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they foster a positive atmosphere in the gym. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.