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- Tasks: Welcome members and guests, manage bookings, and ensure a seamless wellness experience.
- Company: Soho House, a vibrant community focused on wellness and hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development with a focus on member satisfaction.
- Why this job: Join a dynamic team and enhance your career in a stylish wellness environment.
- Qualifications: Experience in hospitality or wellness, strong communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards. This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club’s lifestyle offering.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Guest Experience
- Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
- Provide information on club facilities, classes, spa treatments, and wellness services.
- Anticipate member needs, personalise service, and handle special requests with care.
- Manage bookings for spa, personal training, and fitness classes through the reservation system.
- Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
- Assist in coordinating daily schedules with the fitness and spa teams.
- Handle cash, billing, and POS transactions accurately where required.
- Support Health Club events, wellness promotions, and member engagement initiatives.
- Report maintenance or safety issues promptly to the Operations or Facilities team.
- Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and communicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
- Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
- Be knowledgeable about emergency procedures and assist when required and ensure compliance with club standards and wellness best practices.
What we are looking for...
- A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred.
- Strong customer service and communication skills.
- Organised, proactive, and able to multitask in a busy environment.
- Knowledge of spa, fitness, or wellness services is desirable.
- Confident using booking systems or reservation software.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Physical Requirements
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Soho Farmhouse if you can. Familiarise yourself with the layout and services offered. This will help you speak confidently about how you can enhance the member experience.
✨Tip Number 2
Show off your personality! When you meet the team, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who can create a warm atmosphere for members and guests, so be yourself and engage genuinely.
✨Tip Number 3
Brush up on your wellness knowledge! Knowing a bit about fitness, spa treatments, and wellness services can really set you apart. It shows you’re not just there to fill a role but are genuinely interested in enhancing the club’s lifestyle offering.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll get all the latest updates on roles and events at Soho House!
We think you need these skills to ace Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for wellness and hospitality. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality, fitness, or wellness. We love seeing how your background aligns with the Health Club Host role, so be specific about your skills and experiences that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Soho House & Co
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with Soho House and its Health Club offerings. Understand the services provided, from fitness classes to spa treatments, so you can confidently discuss how you would enhance the member experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a guest or member, as this will demonstrate your natural flair for first-class service.
✨Be Ready to Multitask
The role requires juggling various tasks, so be prepared to discuss how you manage multiple responsibilities in a busy environment. Share specific instances where you successfully handled several duties at once without compromising on quality.
✨Emphasise Your Team Spirit
Soho House values teamwork, so highlight your ability to work collaboratively. Talk about experiences where you supported colleagues or contributed to team success, showing that you’re not just a great individual performer but also a reliable team player.