At a Glance
- Tasks: Welcome members, maintain a clean gym, and provide excellent customer service.
- Company: Soho House, a vibrant health club in East London.
- Benefits: Weekly pay, team meals, discounts, and wellness plans.
- Other info: Enjoy team events and opportunities for personal growth.
- Why this job: Join a fun team and create a positive workout atmosphere.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 15 - 15 £ per hour.
The Role
At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What's in it for you:
- Weekly Pay
- Team meal while on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Key Duties:
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified).
- In real‑time, ensure that any member‑related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests.
- Communicate red flags and positive feedback to management and wider team.
- Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement.
- Support fitness instructors and personal trainers with class setups or member handovers.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What We Are Looking For:
A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high‑profile venue and a natural flair for first‑class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum 2+ years’ experience in a similar capacity.
- Thrive in fast‑paced, high‑volume environments and maintain calm, through quick and effective problem‑solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Salary Range: £15—£15 GBP.
Health Club Host - Shoreditch House, East London employer: Soho House & Co
Soho House is an exceptional employer, offering a vibrant work culture that prioritises hospitality and personal growth. As a Health Club Host at Shoreditch House, you'll enjoy competitive benefits such as weekly pay, team meals, and opportunities for continuous training, all while being part of a supportive team that values your contributions and encourages community involvement through paid charity days. With unique perks like Soho Friends Membership and staff discounts, working here means being part of a dynamic environment that fosters both professional development and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Host - Shoreditch House, East London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Shoreditch House and soak in the atmosphere. Familiarise yourself with the gym layout and services so you can chat confidently about how you'd enhance the member experience.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the friendly face of the fitness area. Role-play with a mate or in front of the mirror to nail that warm welcome and ensure you’re ready to handle any guest inquiries with ease.
✨Tip Number 3
Show off your passion for fitness! Whether it’s sharing your workout routine or discussing your favourite classes, let your enthusiasm shine through. This will help you connect with members and show that you’re genuinely invested in their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Host - Shoreditch House, East London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and fitness. A warm, friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or health clubs. We love seeing how your past roles have prepared you for being a Health Club Host at Soho House, so connect the dots for us!
Be Specific:Use specific examples to demonstrate your skills and achievements. Whether it’s a time you went above and beyond for a guest or how you maintained a clean and safe environment, we want to hear those stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House & Co
✨Know the Venue
Before your interview, take some time to research Shoreditch House and its health club. Familiarise yourself with their services, atmosphere, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hospitality Skills
As a Health Club Host, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues for guests. Highlight your ability to create a welcoming environment and build relationships with members.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment like this, being able to think on your feet is crucial. Be ready to discuss situations where you had to solve problems quickly and effectively. This will show that you can handle the pressures of the role while maintaining a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they maintain a motivating workout environment. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
