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- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy continuous training, fun team events, and opportunities to support charities.
- Why this job: Be part of a dynamic team creating memorable dining experiences for our members.
- Qualifications: 2-3 years in high-end dining with supervisory experience required.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Warmly greet members, introduce menus, and ensure immediate engagement upon seating. Take accurate food and drink orders, accommodating any allergies or dietary needs. Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. Provide knowledgeable recommendations on menu items, including food and drink pairings. Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay. Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. Support seamless payment through card, the Soho House App, or House Pay. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences. Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
What we are looking for...
- 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands-on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
Head Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House[...] employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House[...]
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. Let them know you're on the lookout for a Head Waiter/Waitress role at places like Soho House. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get your game face on for interviews! Research the restaurant's vibe and menu, and be ready to showcase your knowledge of food and drink pairings. Show them you’re not just about serving but creating memorable experiences for guests.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for hospitality roles. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Soho House. Don’t miss out on this opportunity!
We think you need these skills to ace Head Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House[...]
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for delivering exceptional dining experiences shine through. Share specific examples of how you've gone above and beyond for guests in previous roles. We want to see that you genuinely care about creating memorable moments!
Highlight Your Leadership Skills: As a Head Waiter, you'll be guiding the team and ensuring smooth operations. Make sure to mention any leadership experience you have, whether it's training new staff or managing service during busy shifts. We value those who can inspire and motivate others!
Be Detail-Oriented: Attention to detail is key in our high-end environment. In your application, emphasise your ability to maintain high standards, from setting tables to handling special requests. We appreciate candidates who understand that the little things make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role. Plus, it shows us you're keen on joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Mews House. Be prepared to discuss your favourite dishes and suggest pairings. This shows your passion for food and beverage, which is crucial for a Head Waiter role.
✨Demonstrate Leadership Skills
Think of examples from your previous experience where you led a team or handled a challenging situation. Be ready to share how you motivated your colleagues and ensured excellent service, as this will highlight your supervisory capabilities.
✨Practice Your Communication
Since exceptional communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like greeting guests or taking orders, to showcase your interpersonal skills.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've handled difficult situations in the past, especially regarding guest complaints or special requests. This will demonstrate your ability to create memorable experiences and maintain professionalism under pressure.