At a Glance
- Tasks: Lead the front desk team to deliver exceptional service and a warm welcome.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal growth.
- Why this job: Be the face of luxury hospitality and make lasting connections.
- Qualifications: Experience in high-profile venues and a passion for first-class service.
The predicted salary is between 25434 - 31086 £ per year.
- Head Receptionist - Dean Street Townhouse, Central London
- At Soho House, as the
- Head
- Receptionist
, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors.
As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times .
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
- Supervise and support the reception team in delivering consistent, high-quality service
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Prepare daily reports and handovers for management, identifying any service or operational issues
- Build relationships with members and guests and communicate and red flags and positive feedback to management.
- Train and onboard new reception team members, and conduct regular refresher sessions
- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
- Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency
What we are looking for...
A successful Head Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Experience in luxury hospitality or private members clubs
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment
- Previous supervisory or leadership experience preferred
- Proficient in reservation systems (\"e. g., Opera, Open Table, or equivalent\")
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
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Head Receptionist - Dean Street Townhouse, Central London F&B Front of House London, Dean Street Townhouse View Role employer: Soho House & Co
Soho House is an exceptional employer that values its staff by fostering a vibrant and inclusive work culture, where every team member is encouraged to grow and develop their skills in the fine-dining sector. Located in a dynamic environment, employees benefit from competitive pay, comprehensive training programs, and the opportunity to work alongside passionate professionals dedicated to delivering outstanding service. Join us to be part of a community that prioritises excellence and personal growth while creating memorable experiences for our members and guests.
