At a Glance
- Tasks: Lead the front desk team to deliver exceptional service and manage reception operations.
- Company: Soho House, a vibrant luxury hospitality brand in Central London.
- Benefits: Competitive pay, weekly meals, discounts, health plans, and unique training opportunities.
- Other info: Join a fun team with monthly events and opportunities for personal and professional growth.
- Why this job: Be the face of Soho House and create memorable experiences for our members and guests.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 36400 - 36400 € per year.
At Soho House, as the Head Receptionist, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.
What's in it for you?
- Competitive compensation packages that feature global benefits and perks.
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 paid days a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Key duties
- Supervise and support the reception team in delivering consistent, high-quality service
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Prepare daily reports and handovers for management, identifying any service or operational issues
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Train and onboard new reception team members, and conduct regular refresher sessions
- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
- Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency
What We Are Looking For
- Experience in luxury hospitality or private members clubs
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment
- Previous supervisory or leadership experience preferred
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Pay Range £17.50—£17.50 GBP
Head Receptionist - Dean Street Townhouse, Central London employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and professional growth of its team members. Located in the vibrant heart of Central London, we offer competitive compensation, extensive benefits, and a dynamic work culture that fosters creativity and collaboration. With opportunities for continuous training, team events, and a commitment to community support through Soho Impact, joining us as the Head Receptionist means being part of a supportive environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist - Dean Street Townhouse, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Head Receptionist role and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the professional yet stylish atmosphere of Soho House, and make sure you feel confident in it.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head Receptionist - Dean Street Townhouse, Central London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can set you apart, especially for a role like Head Receptionist where first impressions matter.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality or front-of-house roles. We’re looking for specific examples that demonstrate your ability to lead a team and provide exceptional service. Don’t just list your duties; show us how you excelled in them!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, mission, and what sets them apart in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train and onboard new staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess how you handle pressure and resolve guest issues. Think of specific scenarios where you turned a negative experience into a positive one. This will showcase your calmness under pressure and your guest-first mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows you're not just interested in the job, but also in how you can grow within the company.
