At a Glance
- Tasks: Lead a talented spa team and oversee all operations for an exceptional member experience.
- Company: Soho Farmhouse, a luxury hospitality brand with a focus on wellness.
- Benefits: Weekly pay, clothing allowance, 50% off food & drink, and private health care.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in the luxury spa industry.
- Qualifications: Experience in luxury spa or hospitality management with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
What’s in it for you?
- Weekly Pay
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
- Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
- Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
- Develop and coach team members through regular performance conversations, training, and succession planning.
- Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
- Champion retail performance through effective merchandising, product knowledge, and team development.
- Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
What we are looking for...
- Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
- A proven track record of managing large teams and delivering commercial results.
- Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
- Exceptional leadership and communication skills with the ability to motivate and develop teams.
- Passion for hospitality, wellness, and creating memorable member experiences.
- A hands-on leader who enjoys being visible within the operation and leading from the front.
Head of Spa - Soho Farmhouse Management Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members, offering a vibrant work culture in the picturesque setting of Oxfordshire. With competitive compensation packages, extensive training opportunities, and unique benefits such as a clothing allowance, generous staff discounts, and paid charity days, employees are empowered to thrive both personally and professionally. Join us at Soho Farmhouse, where your leadership will inspire a high-performing spa team dedicated to delivering outstanding service and creating memorable experiences for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Soho Farmhouse Management Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for wellness and hospitality shine through. Share your experiences and how you’ve led teams to success. Remember, they want to see the real you and how you fit into their culture.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle various scenarios in spa management, from team conflicts to member feedback. Practising your responses will help you feel more confident and ready to impress during interviews.
We think you need these skills to ace Head of Spa - Soho Farmhouse Management Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the spa and hospitality industry! Share your experiences that highlight your love for creating exceptional customer experiences and leading teams. This will help us understand why you're the perfect fit for our culture.
Tailor Your CV:Make sure your CV is tailored to the Head of Spa role. Highlight your relevant experience in luxury spa management, team leadership, and financial performance. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your leadership style, your approach to member engagement, and how you drive commercial success. Keep it engaging and personal – we love to get to know the real you!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Soho House & Co
✨Know Your Spa Inside Out
Before the interview, make sure you research Soho Farmhouse and its spa offerings thoroughly. Understand their unique selling points, member experiences, and any recent news or changes. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach in detail. Think of specific examples where you've inspired teams, driven performance, and created a culture of excellence. Be ready to explain how you would apply this style at Soho Farmhouse to enhance team dynamics and member satisfaction.
✨Demonstrate Financial Acumen
Since this role involves managing budgets and KPIs, brush up on your financial management skills. Be prepared to discuss how you've successfully driven revenue and profitability in previous roles. Use concrete numbers and results to illustrate your impact.
✨Engage with Member Experience
Think about how you can enhance the member experience at the spa. Prepare ideas or initiatives that could improve treatment utilisation and member engagement. Showing that you’re proactive and have a vision for the spa will set you apart from other candidates.
