At a Glance
- Tasks: Lead a talented spa team and oversee all operations for an exceptional member experience.
- Company: Soho Farmhouse, a luxury hospitality brand with a focus on wellness.
- Benefits: Weekly pay, clothing allowance, 50% off food & drink, and private health care.
- Other info: Enjoy continuous training, team events, and opportunities to support charities.
- Why this job: Join a dynamic environment where you can inspire others and drive business success.
- Qualifications: Experience in luxury spa or hospitality, strong leadership, and financial management skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
What's in it for you?
- Weekly Pay
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
- Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
- Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
- Develop and coach team members through regular performance conversations, training, and succession planning.
- Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
- Champion retail performance through effective merchandising, product knowledge, and team development.
- Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
What we are looking for:
- Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
- A proven track record of managing large teams and delivering commercial results.
- Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
- Exceptional leadership and communication skills with the ability to motivate and develop teams.
- Passion for hospitality, wellness, and creating memorable member experiences.
- A hands-on leader who enjoys being visible within the operation and leading from the front.
Head of Spa - Soho Farmhouse employer: Soho House & Co
Soho House is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of the hospitality industry. With competitive compensation packages, extensive training opportunities, and unique benefits such as a clothing allowance, private health care, and paid charity days, we empower our team to thrive both personally and professionally. Join us at Soho Farmhouse, where your leadership will inspire a high-performing spa team dedicated to delivering outstanding member experiences in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Soho Farmhouse
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for wellness and hospitality shine through. Share stories about your experiences leading teams and creating exceptional customer experiences. Remember, they want to see the real you!
✨Tip Number 3
Do your homework! Research Soho Farmhouse and understand their values and culture. Tailor your conversation to show how your experience aligns with their mission of delivering outstanding service and operational excellence. It’ll make you stand out as a candidate who truly gets it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Spa - Soho Farmhouse
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality and wellness shine through. We want to see how your experiences align with our values and how you can contribute to creating memorable member experiences.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in luxury spa or hospitality. We love seeing specific examples of how you've led teams and driven commercial results in your previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Soho Farmhouse.
How to prepare for a job interview at Soho House & Co
✨Know Your Spa Inside Out
Before the interview, make sure you research Soho Farmhouse and its spa offerings thoroughly. Understand their unique selling points, member experiences, and any recent developments. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully led teams in the past. Think of specific examples where you've inspired your team, driven performance, or improved customer experiences. This will highlight your fit for a senior role.
✨Be Commercially Savvy
Since this role requires a commercially minded leader, be ready to talk about your experience with budgets, KPIs, and driving revenue. Bring examples of how you've maximised treatment room utilisation or improved retail performance in previous roles.
✨Engage with Their Values
Soho House values exceptional service and community involvement. Be prepared to discuss how you align with these values and share any relevant experiences, such as leading charity initiatives or creating memorable guest experiences. This will show that you're not just a fit for the role, but also for the company culture.
