Head of Member Experience – Luxury Private Club

Head of Member Experience – Luxury Private Club

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
Soho House & Co

At a Glance

  • Tasks: Lead a team to enhance member relationships and deliver exceptional experiences.
  • Company: Soho House & Co, a luxury private club with a focus on member satisfaction.
  • Benefits: Competitive compensation and global perks for a luxurious lifestyle.
  • Other info: Dynamic role with opportunities for growth in a vibrant environment.
  • Why this job: Join a prestigious brand and make a real impact on member experiences.
  • Qualifications: 5+ years in luxury hospitality and a passion for service excellence.

The predicted salary is between 30000 - 40000 Β£ per year.

Soho House & Co is looking for a Senior Account Manager to maintain and enhance member relationships across its portfolio. This role requires managing complex client relationships and leading a team of Account Managers to uphold service standards.

The ideal candidate will have 5+ years in luxury hospitality, a proactive mindset, and a passion for delivering exceptional member experiences.

Benefits include competitive compensation and global perks.

Head of Member Experience – Luxury Private Club employer: Soho House & Co

Soho House & Co is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture steeped in luxury hospitality. With competitive compensation, global perks, and opportunities for professional development, team members are encouraged to thrive in their roles while delivering outstanding member experiences. Working at Soho House not only provides a chance to be part of a prestigious brand but also fosters a community where creativity and passion for service are celebrated.

Soho House & Co

Contact Details:

Soho House & Co Recruitment Team

We think you need these skills to ace Head of Member Experience – Luxury Private Club

Client Relationship Management
Team Leadership
Service Standards Upholding
Luxury Hospitality Experience
Proactive Mindset
Exceptional Member Experience Delivery
Communication Skills