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- Tasks: Assist guests with queries, reservations, and travel arrangements at Soho Farmhouse.
- Company: Soho Farmhouse is a luxurious destination in Oxfordshire, offering wellness and outdoor activities.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and exclusive training opportunities.
- Why this job: Join a vibrant team in a stunning location, perfect for food lovers and hospitality enthusiasts.
- Qualifications: 1-2 years experience in a busy reception; must be reliable, communicative, and passionate about service.
- Other info: Flexible shifts available, with subsidised transport from nearby towns.
Skills, Experience, Qualifications:
If you have the right match for this opportunity, then make sure to apply today.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role:
We are seeking an experienced Guest Service Agent to join our team at Soho Farmhouse (OX7 4JS). As a Guest Service Agent you will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.
Main Duties:
- Processes reservations for other outlets such as spa and restaurant.
- Assists in answering any member or guest queries via telephone or email.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Communicates reservation information and all special requests to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows and communicates information to guests.
- Prepares expected arrival list for front office use.
- Updates member and guests’ profiles.
- Handles daily correspondence.
- Responds to inquiries and makes reservations as needed.
- To be aware of all front office procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
What we are looking for in a Guest Service Agent:
- 1-2 years’ experience in a busy commercial reception desk
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Have a genuine passion for food and beverage
- Flexible and available to working both opening and closing shifts when required
Expected working hours for a Guest Service Agent:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 32-45 hours per week.
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)
Guest Service Agent employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered at Soho Farmhouse. Knowing the ins and outs of the hotel, including room types and dining options, will help you answer guest queries confidently during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will show us that you can maintain a positive attitude and provide excellent service under pressure.
✨Tip Number 3
Highlight your ability to multitask and work in a fast-paced environment. We value team players who can juggle various responsibilities, so be ready to discuss how you've successfully managed multiple tasks in your past jobs.
✨Tip Number 4
Show your passion for food and beverage by discussing your favourite dining experiences or any relevant training you've had. This enthusiasm can set you apart from other candidates and align you with our values at Soho Farmhouse.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise skills like communication, multitasking, and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences that demonstrate your ability to handle guest queries and reservations effectively.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as teamwork, reliability, and a sense of urgency. Use examples from past experiences to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest service role.
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Guest Service Agent. Familiarise yourself with the hotel’s services, room types, and reservation processes. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Guest Service Agent, communication is key. Prepare examples of how you've effectively handled guest queries or resolved issues in the past. This will demonstrate your ability to connect with guests and colleagues alike.
✨Demonstrate Your Team Spirit
Highlight your experience working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, as this role requires a strong sense of teamwork and cooperation.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult guest or a booking error. Think through potential scenarios and your responses ahead of time to showcase your problem-solving skills and ability to stay calm under pressure.
