Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage appointments, and ensure a smooth spa experience.
- Company: Join the luxurious Babington House in the beautiful Somerset countryside.
- Benefits: Earn £13.50/hour, enjoy team meals, discounts, and health plans.
- Why this job: Be part of a vibrant team in a stunning location while enhancing your customer service skills.
- Qualifications: Strong interpersonal skills and a passion for the spa industry.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 11 - 16 £ per hour.
What's in it for you?
- High treatment and retail commission scheme.
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role…
We are seeking an experienced Spa Receptionist to join our team at Babington House (BA11 3RW). As a receptionist, you will be the first point of contact for our spa guests, providing exceptional customer service and ensuring a smooth and enjoyable experience for all.
Main Duties include:
- Greet and welcome guests in a warm and professional manner, creating a positive and inviting atmosphere at the spa reception area.
- Answer phone calls, schedule appointments, and respond to guest inquiries, providing accurate and detailed information about our spa services, packages, and promotions.
- Maintain a clean and organised reception area
- Coordinate with spa therapists and other staff members to ensure a seamless flow of appointments and services.
- Assist in maintaining client records, including updating contact information and treatment preferences.
- Handle guest concerns and complaints with empathy and professionalism, seeking appropriate resolutions and escalating issues as necessary.
- Collaborate with the spa management team to implement and maintain standard operating procedures and policies.
- Contribute to a positive and collaborative work environment, promoting teamwork and supporting fellow team members as needed.
What we are looking for in a Spa Receptionist...
- Strong interpersonal skills
- Customer / member experience focused
- Passionate about the industry and performing spa treatments.
- 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Flexible and available to working both opening and closing shifts when required
Required Skills/Qualifications
- Flexible schedule and ability to work weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Spa Receptionist: 5 days per week, across the seven days, to include working evenings, weekends, opens & close.
Travel: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)
Spa Receptionist in Frome employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Frome
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the services and treatments we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for the industry.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups to connect with people in the spa and wellness sector. You never know who might have a lead on a job or be looking for someone just like you!
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play scenarios with friends or family. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about our amazing benefits and team culture.
We think you need these skills to ace Spa Receptionist in Frome
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role like Spa Receptionist where customer service is key.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in the spa or hospitality industry. Mention any specific skills that align with our job description, like multitasking or handling guest inquiries. This shows us you’re serious about the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points for your experience and skills to make it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our amazing benefits right there.
How to prepare for a job interview at Soho House & Co.
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the spa's services, treatments, and any special promotions. This will not only show your enthusiasm but also help you answer questions confidently and demonstrate your customer service skills.
✨Showcase Your Interpersonal Skills
As a Spa Receptionist, strong interpersonal skills are key. During the interview, be sure to highlight your experience in providing exceptional customer service. Share specific examples of how you've handled guest inquiries or resolved complaints in the past.
✨Demonstrate Team Spirit
This role requires collaboration with other staff members. Be prepared to discuss how you’ve worked as part of a team in previous roles. Mention any experiences where you supported colleagues or contributed to a positive work environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a scheduling conflict. Think through potential scenarios beforehand and practice your responses to show that you can think on your feet and maintain professionalism under pressure.