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For Companies At a Glance
- Tasks: Lead daily operations at our vibrant Health Club, ensuring top-notch member experiences.
- Company: Join the dynamic team at Soho House, a leader in hospitality and wellness.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans for you and your dependents.
- Why this job: Be a hands-on leader in a fun environment while making a real impact on member satisfaction.
- Qualifications: Experience in hospitality or fitness, with strong customer service skills and a proactive attitude.
- Other info: Participate in exciting team events and continuous training to boost your career.
The predicted salary is between 30000 - 42000 £ per year.
The Role… At Soho House, we are looking for a Health Club Supervisor, you will oversee the daily operations across the Health Club Spa, including Front of House, Fitness spaces, Racquet areas, and Wet Facilities. You'll ensure members and guests enjoy a safe, seamless, and high-quality experience across all areas of the club. You will be a visible, hands-on leader, supporting your teams, maintaining high standards of service and presentation, and ensuring smooth day-to-day operations.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Oversee daily operations across reception, gym floor, studios, racquet courts, pool, kids' pool house, changing rooms, steam, and sauna
- Lead and support the FOH, Lifeguard, Fitness Floor, and Racquet teams to deliver excellent member experiences
- Maintain high standards of health & safety, cleanliness, and presentation across all areas
- Work with Health Club Management on programming, timetables, and member engagement activity
- Support the delivery of social events and activities within the Health Club and racquet spaces
- Build strong relationships with other departments to ensure a seamless member journey
- Promote Soho House values and the Soho Ways through daily operations and team leadership
What We Are Looking For...
A successful Health Club Supervisor for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members' club environment preferred
- Strong customer service and communication skills
- Fitness/Spa qualification is highly desirable
- PPO qualifications is highly desirable.
- Organised, proactive, and able to multitask in a busy environment
- Knowledge of spa, fitness, or wellness services is desirable
- Confident using booking systems or reservation software
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitality
Health Club Supervisor in Frome employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Supervisor in Frome
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Health Club Supervisor, you'll be leading teams and interacting with members daily. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles that highlight your leadership and customer service skills. Think about times when you went above and beyond for guests or improved team performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Soho House family. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Supervisor in Frome
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the health and fitness industry shine through. We want to see that you genuinely care about providing a top-notch experience for our members and guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality, fitness, or wellness. We love seeing how your background aligns with the Health Club Supervisor role, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Club Inside Out
Before your interview, make sure you research Soho House and its Health Club thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Health Club Supervisor, you'll need to lead various teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards of service.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've handled difficult situations with guests or members in the past. Use specific examples that showcase your communication skills and ability to ensure a seamless experience for everyone.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Health Club's operations, team dynamics, and future initiatives. This shows you're not just interested in the job, but also in how you can contribute to the club's success.