At a Glance
- Tasks: Welcome members and guests, manage bookings, and provide exceptional service in a vibrant health club.
- Company: Soho House, a trendy and inclusive wellness and fitness environment.
- Benefits: Weekly pay, team meals, discounts, and opportunities for personal and professional growth.
- Other info: Enjoy fun team events and continuous training to enhance your career.
- Why this job: Join a dynamic team and make a positive impact on members' wellness journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 32240 - 32240 £ per year.
At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check‑ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast‑paced wellness and fitness environment.
Benefits:
- Weekly Pay
- Team meal while on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check‑in and check‑out processes for members and day visitors.
- Handle phone calls, emails, and in‑person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
What we are looking for:
- Previous experience in a receptionist, front‑of‑house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point‑of‑sale systems, and basic computer skills.
- Professional, approachable, and well‑presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Fluent in English.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to understand and follow written and verbal instructions.
Physical requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Pay range: £15.50—£15.50 GBP
Health Club Front Desk & Guest Services in Frome employer: Soho House & Co
Soho House is an exceptional employer that prioritises a supportive and dynamic work environment for its Health Club Front Desk & Guest Services team. With benefits like weekly pay, team meals, and opportunities for personal and professional development, employees enjoy a culture that values well-being and community engagement. The unique Soho Friends Membership and various team events foster a sense of belonging, making it an ideal place for those seeking meaningful and rewarding employment in the wellness and fitness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Front Desk & Guest Services in Frome
✨Tip Number 1
First things first, make sure you know the ins and outs of the health club scene. Research Soho House and its values so you can show off your knowledge during interviews. We want to see that you're genuinely interested in being part of our team!
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the health club, it’s crucial to come across as friendly and professional. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! In a fast-paced environment like ours, we need someone who can juggle check-ins, bookings, and inquiries without breaking a sweat. Share examples from your past experiences where you’ve successfully managed multiple tasks.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining the Soho House family. Let’s get you started on this exciting journey!
We think you need these skills to ace Health Club Front Desk & Guest Services in Frome
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about making guests feel welcome!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or reception roles, especially in health clubs or hospitality. We love seeing how your past experiences can contribute to our team, so be specific about what you've done!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send! A polished application shows us you care about professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Club Receptionist. Familiarise yourself with the key duties like managing check-ins, handling inquiries, and supporting membership sales. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will showcase your ability to provide exceptional service in a fast-paced environment.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-presented for the interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the health club's culture, team events, or training opportunities. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
