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For Companies At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join Soho House, a vibrant hospitality brand with a unique culture.
- Benefits: Enjoy team meals, clothing allowance, health care, and discounts on food and drink.
- Why this job: Be part of an innovative team in a stylish venue with endless opportunities for growth.
- Qualifications: 1-2 years in hospitality management with a passion for customer service.
- Other info: Work in a stunning location with exciting events and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
The Floor Manager at Soho House is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
- Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
- Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What We Are Looking For…
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
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Floor Manager - White City House, West London employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - White City House, West London
✨Tip Number 1
Get to know the venue! Before your interview, pop by White City House and soak in the atmosphere. Familiarise yourself with the layout, the vibe, and even the menu. This will not only impress the hiring team but also help you tailor your answers to fit their unique style.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing the Floor Manager role. A personal connection can make all the difference!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams in busy environments. Highlight your ability to train staff and enhance service standards, as this is key for the Floor Manager position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Floor Manager - White City House, West London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you've created memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Floor Manager role. Use keywords from the job description and showcase your relevant experience in managing food and beverage operations. We want to see how you fit into our Soho House vibe!
Highlight Your Team Leadership Skills: As a Floor Manager, you'll be leading a team, so don't forget to mention your leadership experience! Talk about how you've trained staff, improved service standards, or fostered a positive team environment in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at White City House!
How to prepare for a job interview at Soho House & Co.
✨Know the Venue Inside Out
Before your interview, take some time to research White City House and its unique offerings. Familiarise yourself with the menu, the atmosphere, and any recent events or changes. This will show your genuine interest in the role and help you connect your experience to their specific environment.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your management style. Share specific examples of how you've successfully trained staff or improved service standards in previous roles. Highlight your ability to motivate and inspire a diverse team.
✨Emphasise Customer Experience
Soho House values exceptional customer service, so come ready to discuss how you've enhanced guest experiences in the past. Think of stories that illustrate your attention to detail and your approach to handling feedback or complaints effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
