At a Glance
- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House community in East London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Other info: Engage in fun team events and continuous training to enhance your career.
- Why this job: Be part of an exciting environment with opportunities for personal and professional growth.
- Qualifications: 2+ years in a similar role, strong customer service skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff. Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.” Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency. Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development. Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused. Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings. Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team. Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard. Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Floor Manager - Shoreditch House, East London F&B Management London, Shoreditch House View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of East London. With benefits like weekly pay, team meals, and extensive training programmes, employees are empowered to develop their skills while enjoying a supportive environment that values collaboration and creativity. The unique opportunity to engage in community support through paid charity days further enhances the rewarding experience of working at Soho House.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Shoreditch House, East London F&B Management London, Shoreditch House View Role
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Floor Manager position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're eyeing a specific venue like Shoreditch House, pop in and introduce yourself. A friendly face can make a lasting impression and show your genuine interest.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to F&B management. Think about how you'd handle busy shifts or guest complaints, and be ready to share your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Floor Manager - Shoreditch House, East London F&B Management London, Shoreditch House View Role
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you're not just looking for a job, but that you genuinely care about providing top-notch service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Floor Manager role at Shoreditch House. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your story and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re serious about joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Shoreditch House and its unique vibe. Understand their food and beverage offerings, service standards, and what makes them stand out. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be ready to discuss your previous experiences in managing staff. Prepare specific examples of how you've trained or motivated a team, handled conflicts, or improved service standards. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
Soho House prides itself on exceptional service, so be prepared to share your philosophy on customer service. Think of scenarios where you went above and beyond for guests, and how you would handle difficult situations. This will highlight your commitment to creating memorable experiences.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about their training programmes, team events, or how they gather member feedback. This shows you’re not just interested in the job, but also in contributing to their community.
