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- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences for guests.
- Company: Join Soho Farmhouse, a stunning countryside destination known for its food, wellness, and vibrant atmosphere.
- Benefits: Enjoy weekly pay, team meals, discounts, health care, and fun team events.
- Why this job: Be part of a creative culture that values personal growth and community impact through charity support.
- Qualifications: 1-2 years in hospitality management, strong interpersonal skills, and a passion for excellent service.
- Other info: Flexible shifts with opportunities for continuous training and development.
The predicted salary is between 30000 - 42000 £ per year.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts (post 1am - 5am / Uber)
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Main Duties...
- Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
- Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, 'Cook House & House Tonic' and 'Club School.'
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Maintain the highest level of appearance at all times.
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
- Ensure employee compliance with company standards and policies and external regulations.
What we are looking for...
- Up to 1-2 years' experience in a busy hospitality venue within a management capacity.
- Innovator and influencer with previous experience managing F&B operations.
- Excellent interpersonal skills and ability to build relationships (internal and external).
- Strong attention to details.
- Excellent customer service.
- Fluent in English.
- Organised and reliable.
- Ability to work and maximize relationships within a diverse team.
- Computer literacy within Opera, Micros and Adaco advantageous.
- Full understanding of local authority requirements.
- Personal license holder.
- SIA knowledge, understanding and experience.
Expected working hours for a Floor Manager:
- Varying shift times across the seven days, to include working evenings, weekends, opens & closes.
- Average hours 45 hours per week.
Floor Manager employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with Soho House's unique culture and values. Understanding their approach to hospitality will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Soho House. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Floor Manager position.
✨Tip Number 3
Prepare to discuss your previous management experiences in busy hospitality venues. Be ready to share specific examples of how you've successfully led teams and improved service standards, as this is crucial for the role.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the recruitment team. Building rapport and demonstrating your ability to connect with others will highlight your suitability for managing a diverse team at Soho House.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Use specific examples that demonstrate your ability to lead a team and enhance service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Soho House's values. Mention how your previous experiences align with the responsibilities of the Floor Manager role.
Highlight Relevant Skills: Emphasise skills such as excellent customer service, strong interpersonal abilities, and organisational skills. Provide examples of how you've successfully managed teams or improved service quality in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial position.
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure to familiarise yourself with Soho Farmhouse and its various food and beverage outlets. Understanding the atmosphere, menu offerings, and unique features will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be responsible for leading a team. Be prepared to discuss your previous management experiences, focusing on how you've successfully trained and motivated staff in a busy hospitality environment.
✨Emphasise Customer Service Excellence
Highlight your commitment to providing exceptional customer service. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience, as this aligns with the expectations of the role.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the role by preparing thoughtful questions for the interviewers. Inquire about their expectations for the Floor Manager position, team dynamics, and opportunities for professional development within the company.
