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- Tasks: Oversee daily operations, ensuring smooth communication and high standards across all departments.
- Company: Soho Farmhouse is a luxurious retreat in Oxfordshire, offering wellness, dining, and outdoor activities.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and exclusive training opportunities.
- Other info: Flexible shifts with an average of 45 hours per week; transport subsidies available.
- Why this job: Join a vibrant team in a stunning location, enhancing guest experiences while developing your skills.
- Qualifications: 1-2 years in hospitality, strong communication skills, and a passion for food and beverage required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Role Overview
At Soho House, the Duty Manager is responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely, and members and guests’ expectations are met. The Duty Manager is also an ambassador for the Soho House brand, fully embracing our ethos and supporting staff, member and guest experience.
Benefits
- Weekly Pay
- Team meal while on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Lead engaging training sessions on Soho House food and drink programmes through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Train and coach staff on Soho House core values, roles, and service standards to build a high‑performing and knowledgeable team.
- Walk round of all member areas at the start of shift to maintain aesthetic standards.
- Maintain aesthetic standards throughout the shift, highlighting deficiencies to departmental managers for resolution.
- Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift.
- Review all arrivals, departures and stay‑over guests for the day for special requirements and other information.
- Review daily snapshot for pertinent/actionable information from the previous day/shift.
- Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated.
- First point of call for member issues when escalation is required beyond the departmental manager.
- Be present and assist in key member areas during peak service times – including but not limited to F&B outlets, desks, room checks and accommodation.
What We Are Looking For
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast‑paced, high‑volume environments and maintain calm while quickly and effectively problem‑solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
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Duty Manager - Soho Farmhouse employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Soho Farmhouse
✨Tip Number 1
Familiarise yourself with the Soho House brand and its ethos. Understanding their values and culture will help you demonstrate your alignment with their mission during interviews and conversations.
✨Tip Number 2
Network with current or former employees of Soho Farmhouse. They can provide valuable insights into the role and the work environment, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in managing teams and operations in a fast-paced hospitality setting. Be ready to share specific examples that highlight your ability to multitask and maintain high standards.
✨Tip Number 4
Showcase your passion for food and beverage during any interactions. This could be through discussing your favourite dining experiences or trends in the industry, demonstrating that you are genuinely invested in the role.
We think you need these skills to ace Duty Manager - Soho Farmhouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your previous roles, especially those that involved team leadership and operational oversight, as these are key for the Duty Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at Soho Farmhouse. Mention specific aspects of the role that excite you and how your skills align with their expectations.
Showcase Your Communication Skills: Since the role requires excellent communication across departments, provide examples in your application of how you've successfully managed teams or resolved conflicts in past positions.
Highlight Your Flexibility: Emphasise your ability to work varying shifts, including evenings and weekends. This shows that you are adaptable and willing to meet the demands of the role, which is crucial for a Duty Manager.
How to prepare for a job interview at Soho House & Co
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences that highlight your love for food and beverage, as well as how you enjoy creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
As a Duty Manager, you'll need to work closely with various departments. Be prepared to discuss examples of how you've successfully collaborated with others in a busy environment, showcasing your ability to communicate effectively and support your team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as member complaints or operational challenges. Think through potential scenarios and your approach to resolving them, demonstrating your problem-solving skills and calmness under pressure.
✨Know the Brand and Its Values
Research Soho Farmhouse and its ethos before the interview. Familiarise yourself with their values and what sets them apart in the hospitality industry. This will show your commitment and alignment with their brand during the conversation.