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For Companies At a Glance
- Tasks: Welcome guests and manage front-of-house operations with style and efficiency.
- Company: Join the vibrant team at Soho House, a leader in luxury hospitality.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Why this job: Be the first point of contact and create memorable experiences for members and guests.
- Qualifications: 2-3 years in front desk roles, preferably in luxury hospitality.
- Other info: Enjoy fun team events and continuous training to boost your career.
The predicted salary is between 32240 - 32240 £ per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What We Are Looking For…
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
Pay Range £15.50—£15.50 GBP
Receptionist - White City House, West London (Part Time) in City of London employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - White City House, West London (Part Time) in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the place. Role-play with a friend to nail down how you'd greet guests and handle inquiries. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a guest's frown upside down. This will demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - White City House, West London (Part Time) in City of London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in front desk roles and luxury hospitality, and explain how your skills align with what we’re looking for at Soho House.
Showcase Your Communication Skills: Since this role is all about delivering exceptional service, it’s crucial to demonstrate your verbal and written communication skills. Use clear, concise language and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing perks!
How to prepare for a job interview at Soho House & Co
✨Know the Company Culture
Before your interview, take some time to research Soho House and its unique culture. Understand their values around hospitality and how they prioritise member experience. This will help you align your answers with what they’re looking for.
✨Practice Your Communication Skills
As a Receptionist, excellent verbal and written communication is key. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experience where you successfully resolved guest issues or improved service. Be ready to share these stories during the interview to demonstrate your calmness under pressure and guest-first mindset.
✨Dress the Part
Since this role is in luxury hospitality, make sure to dress elegantly and professionally for your interview. First impressions matter, and looking polished will show that you understand the importance of presentation in this industry.