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- Tasks: Lead a passionate team to create an exceptional gym experience and drive member engagement.
- Company: Soho House, a vibrant community focused on health and wellbeing.
- Benefits: Weekly pay, 50% off food & drink, private health care, and birthday day off.
- Why this job: Make a real impact in fitness while enjoying unique perks and continuous training.
- Qualifications: 5+ years in fitness management and Level 3 Personal Training certification required.
- Other info: Join a dynamic environment with fun team events and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, as Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
- Productivity
- Oversee scheduling of classes, personal training sessions and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
- Financial Control
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI’s for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
- Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
- Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
- Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
What We Are Looking For
- 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
- Level 3 Personal Training certification (minimum)
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organizational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
Gym Manager - White City House, West London in City of London employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Manager - White City House, West London in City of London
✨Tip Number 1
Get to know the gym culture before your interview. Visit the gym, chat with staff and members, and soak up the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Prepare to showcase your leadership skills. Think of examples where you've built a strong team or improved member engagement. We want to see how you can bring that passion for fitness and exceptional service to the role.
✨Tip Number 3
Don’t just talk about your experience; demonstrate it! If you’ve got a unique fitness programme or initiative in mind, pitch it during your interview. Show us how you can innovate and drive member engagement at Soho Health Club.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing member experience we offer.
We think you need these skills to ace Gym Manager - White City House, West London in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fitness and wellbeing shine through. We want to see how committed you are to creating exceptional member experiences and leading a high-performing team.
Tailor Your Experience: Make sure to highlight your relevant experience in the fitness or wellness industry. We’re looking for someone with at least 5 years in a similar role, so be specific about your achievements and how they align with our goals.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and skills. Remember, we appreciate good organisation and communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Soho House.
How to prepare for a job interview at Soho House & Co.
✨Know Your Stuff
Make sure you’re well-versed in the fitness and wellness industry, especially trends that could impact the gym. Brush up on your knowledge about member engagement strategies and how to create exceptional experiences, as this will show your passion and strategic thinking.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff, improved morale, or handled challenges. This will demonstrate your ability to build a high-performing team, which is crucial for the Gym Manager role.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation! Ask insightful questions about their current initiatives, member feedback processes, or community events. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
✨Be Results-Oriented
Prepare to discuss how you’ve achieved financial targets or improved operational efficiency in previous roles. Use specific metrics or KPIs to back up your claims. This will highlight your strategic mindset and ability to contribute to the broader goals of the gym.
