At a Glance
- Tasks: Welcome members and guests, manage bookings, and support the floor team for an amazing experience.
- Company: Soho House, a vibrant and welcoming hospitality brand.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy team events, continuous training, and opportunities to support charities.
- Why this job: Join a fun team, develop your skills, and make lasting connections in a dynamic environment.
- Qualifications: 2-3 years in hospitality, great customer service skills, and ability to thrive under pressure.
The predicted salary is between 32240 - 32240 € per year.
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests.
- Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What We Are Looking For
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP
Seasonal Host - Soho Farmhouse (Hay Barn) in Chipping Norton employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy competitive pay, generous discounts, and unique benefits such as a birthday day off and opportunities to support charitable causes. Located in the heart of Soho Farmhouse, the role of Seasonal Host offers a dynamic environment where you can thrive while delivering outstanding service to our valued members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Host - Soho Farmhouse (Hay Barn) in Chipping Norton
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak up the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail that warm greeting and friendly banter. Being personable is key in this role, so show us you can make guests feel right at home.
✨Tip Number 3
Brush up on your menu knowledge! Knowing the ins and outs of what we offer will impress us during the interview. Be ready to discuss food pairings and dietary options to show you’re prepared for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for joining the Soho House family right from the start.
We think you need these skills to ace Seasonal Host - Soho Farmhouse (Hay Barn) in Chipping Norton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you’re a great fit for the Host position.
Show Your Enthusiasm:Express your excitement about joining the Soho House team! We love candidates who are genuinely interested in creating memorable experiences for our members and guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at Soho Farmhouse.
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Host does at Soho Farmhouse. Familiarise yourself with their booking systems like Opera/OpenTable and be ready to discuss how you would manage member interactions and table preparations.
✨Showcase Your Hospitality Skills
During the interview, highlight your experience in customer service. Share specific examples of how you've created enjoyable experiences for guests in previous roles, especially in fast-paced environments. This will demonstrate your passion for hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to handle complaints or difficult situations. Be ready to explain how you resolved them while maintaining professionalism and a positive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about team events, training opportunities, or how they support staff development. This shows you're keen on being part of their community.
