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- Tasks: Deliver exceptional food and beverage service to guests with a focus on quality and efficiency.
- Company: Join the vibrant team at Soho House, known for its unique hospitality experience.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and birthday days off.
- Other info: Participate in fun team events and continuous training to enhance your career.
- Why this job: Be part of a dynamic environment where you can grow and make lasting connections.
- Qualifications: Experience in hospitality, strong customer service skills, and a passion for teamwork.
The predicted salary is between 15.5 - 15.5 £ per hour.
At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
- Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
- Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
- Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
- Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
- Keep the room service area, phone system, and service records organised and up to date.
- Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
- Support the wider F&B team when required and uphold Soho House standards at all times.
What We Are Looking For
- Up to 1-2 years’ experience in a busy hospitality venue, ideally from a room service background
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
£15.50—£15.50 GBP
Room Service Operator - Soho Farmhouse in Chipping Norton employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Operator - Soho Farmhouse in Chipping Norton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can connect with guests. Share stories that highlight your customer service skills and how you handle tricky situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Soho House family.
We think you need these skills to ace Room Service Operator - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your interpersonal skills.
Be Organised and Detail-Oriented: Since this role requires strong organisational skills, mention any relevant experiences where you’ve had to manage multiple tasks or maintain order in a busy environment. We love candidates who can keep things running smoothly!
Know Your Stuff: Familiarise yourself with food and beverage offerings, as well as any relevant technologies like Opera or Micros. Showing us that you’re knowledgeable will definitely give you an edge in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Soho House & Co
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and drink offerings at Soho House. Being able to confidently discuss menu items and suggest pairings will show your passion for the role and enhance your ability to upsell.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction, as this is crucial for a Room Service Operator.
✨Practice Clear Communication
Since this role involves coordinating with various teams, practice articulating your thoughts clearly. You might want to role-play scenarios where you take orders or handle guest feedback to demonstrate your communication skills.
✨Demonstrate Organisational Skills
Be ready to discuss how you keep things organised in a busy environment. Share strategies you’ve used to manage multiple tasks efficiently, as this will highlight your ability to thrive in a fast-paced setting.