At a Glance
- Tasks: Lead the Room Service team to deliver top-notch food and beverage experiences.
- Company: Join the vibrant Soho House community known for its exceptional service.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Other info: Participate in fun team events and continuous training opportunities.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key Duties:
- Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
- Take full ownership of service standards, presentation and guest experience within the department
- Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
- Oversee scheduling, labour control and resource planning to meet business needs
- Monitor service times, identify areas for improvement and implement solutions to drive efficiency
- Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
- Manage stock control, ordering and cost efficiencies within the department
- Handle escalated guest feedback, resolving issues with professionalism and care
- Ensure full compliance with food safety, hygiene and health & safety standards
- Lead training, onboarding and continuous development of team members
- Support wider operational initiatives and contribute to overall House performance
What We Are Looking For:
- A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service.
- You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
- 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
- Previous Management, Supervisory or team leadership experience
- Excellent interpersonal skills and ability to build strong relationships (internal and external)
- Strong attention to detail and presentation
- Excellent customer service and problem-solving skills
- Fluent in English
- Highly organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Room Service Manager - Soho Farmhouse in Chipping Norton employer: Soho House & Co
Soho House is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture enriched with unique benefits such as weekly pay, team meals, and extensive training opportunities. Located at the picturesque Soho Farmhouse, employees enjoy a supportive environment that fosters personal and professional development, alongside exciting team events and a commitment to community engagement through charitable initiatives. With a focus on service excellence and a high-performing culture, working at Soho House provides a rewarding experience for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Manager - Soho Farmhouse in Chipping Norton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Soho House or similar venues. A friendly chat can lead to insider tips or even a referral that could land you an interview.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, let your passion for service shine through. Remember, they’re looking for someone who can inspire and lead a team, so be yourself!
✨Tip Number 3
Prepare for the interview by researching Soho House’s values and culture. Think about how your experience aligns with their standards of excellence in service. Bring examples of how you've led teams or improved operations in past roles to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Soho House family. Let’s get you that Room Service Manager role!
We think you need these skills to ace Room Service Manager - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our members and guests.
Highlight Relevant Experience:Make sure to showcase your 3-5 years of experience in hospitality, especially if it’s in room service or food and beverage. We love seeing how your past roles have prepared you to lead a high-performing team and manage operations effectively.
Be Detail-Oriented:Attention to detail is key in this role! Use your application to demonstrate how you’ve maintained high standards in previous positions. Whether it’s about presentation or service quality, we want to know how you ensure excellence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, dive deep into Soho House's values and the specifics of the Room Service Manager role. Familiarise yourself with their service standards and think about how your past experiences align with their expectations. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experiences. Think of specific examples where you led a team to success or improved service delivery. Highlight your ability to inspire and develop others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've handled guest feedback or resolved issues effectively. This will illustrate your customer service skills and your capacity to maintain high standards under pressure, which is key for a Room Service Manager.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how they measure success in the Room Service department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
