At a Glance
- Tasks: Lead the Room Service team to deliver exceptional food and beverage experiences.
- Company: Join Soho House, a vibrant and innovative hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key Duties:
- Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
- Take full ownership of service standards, presentation and guest experience within the department
- Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
- Oversee scheduling, labour control and resource planning to meet business needs
- Monitor service times, identify areas for improvement and implement solutions to drive efficiency
- Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
- Manage stock control, ordering and cost efficiencies within the department
- Handle escalated guest feedback, resolving issues with professionalism and care
- Ensure full compliance with food safety, hygiene and health & safety standards
- Lead training, onboarding and continuous development of team members
- Support wider operational initiatives and contribute to overall House performance
What We Are Looking For:
A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
- 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
- Previous Management, Supervisory or team leadership experience
- Excellent interpersonal skills and ability to build strong relationships (internal and external)
- Strong attention to detail and presentation
- Excellent customer service and problem-solving skills
- Fluent in English
- Highly organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Luxury Room Service Manager: Lead Exceptional Service in Chipping Norton employer: Soho House & Co
Soho House is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture enriched with unique benefits such as weekly pay, team meals, and extensive training programmes. With a strong focus on service excellence and personal development, employees enjoy opportunities to enhance their skills while participating in engaging team events and community support initiatives. Located in a dynamic environment, Soho House fosters a collaborative atmosphere where every team member can thrive and contribute to delivering outstanding experiences for our members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Room Service Manager: Lead Exceptional Service in Chipping Norton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with room service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, create a mini portfolio showcasing your previous work in service management. Include any standout achievements or feedback from guests that highlight your ability to deliver exceptional experiences.
✨Tip Number 3
Prepare for the interview by researching Soho House and its values. Be ready to discuss how your experience aligns with their commitment to high-quality service and team development. We want to see your passion for creating memorable guest experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Soho House family.
We think you need these skills to ace Luxury Room Service Manager: Lead Exceptional Service in Chipping Norton
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for exceptional service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Leadership Skills:As a Room Service Manager, you'll be leading a team, so make sure to emphasise your management experience. Talk about how you've inspired and developed teams in the past, and how you plan to do the same at Soho House.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention how you ensure high standards in service delivery and presentation. Use specific examples to illustrate your commitment to quality and consistency.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Soho House & Co
✨Know Your Service Standards
Before the interview, make sure you’re familiar with Soho House’s service standards and values. Research their approach to luxury service and think about how you can embody these principles in your role as a Room Service Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved service quality. This will demonstrate your ability to manage and develop a high-performing team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service abilities. Prepare for scenarios where you might need to handle guest complaints or improve service efficiency. Practising these responses will help you feel more confident.
✨Highlight Your Attention to Detail
In a luxury environment, attention to detail is crucial. Be prepared to discuss how you ensure high standards in service delivery and presentation. Share examples of how you’ve maintained quality in previous roles to show you’re the right fit for this position.
