At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a seamless wellness experience.
- Company: Soho House, a vibrant community focused on wellness and hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Join a dynamic team and enhance your career in a stylish wellness environment.
- Qualifications: Experience in hospitality or wellness, strong communication skills, and a friendly attitude.
The predicted salary is between 20000 - 30000 £ per year.
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards. This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club’s lifestyle offering.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties
- Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
- Provide information on club facilities, classes, spa treatments, and wellness services.
- Anticipate member needs, personalise service, and handle special requests with care.
- Manage bookings for spa, personal training, and fitness classes through the reservation system.
- Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
- Assist in coordinating daily schedules with the fitness and spa teams.
- Handle cash, billing, and POS transactions accurately where required.
- Support Health Club events, wellness promotions, and member engagement initiatives.
- Report maintenance or safety issues promptly to the Operations or Facilities team.
Team Collaboration
- Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and communicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
- Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
- Be knowledgeable about emergency procedures and assist when required and ensure compliance with club standards and wellness best practices.
What We Are Looking For
- A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred.
- Strong customer service and communication skills.
- Organised, proactive, and able to multitask in a busy environment.
- Knowledge of spa, fitness, or wellness services is desirable.
- Confident using booking systems or reservation software.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Physical Requirements
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Health Club Host - Soho Farmhouse in Chipping Norton employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that blends hospitality and wellness, employees enjoy competitive benefits such as weekly pay, team meals, and opportunities for personal growth through continuous training and engaging team events. Located at the picturesque Soho Farmhouse, this role offers a unique chance to be part of a supportive community dedicated to delivering outstanding service in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Host - Soho Farmhouse in Chipping Norton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This way, you can tailor your responses to show how you fit right in with their wellness-focused environment.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the friendly face that welcomes members. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to provide top-notch service.
✨Tip Number 3
Show off your knowledge! Brush up on wellness trends, fitness classes, and spa treatments. Being able to chat about these topics will impress the interviewers and demonstrate your passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the team at Soho House. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Host - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for wellness and hospitality. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality, fitness, or wellness. We love seeing how your background aligns with the Health Club Host role, so be specific about your skills and experiences that relate to member service and operational support.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop, and ensure your writing is free from typos and errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Club Inside Out
Before your interview, make sure you research Soho House and its Health Club offerings. Familiarise yourself with their wellness services, classes, and any unique features. This will not only show your genuine interest but also help you answer questions about how you can enhance the member experience.
✨Showcase Your Customer Service Skills
As a Health Club Host, you'll be the face of the club. Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond to meet a guest's needs or resolved a challenging situation.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team in previous jobs. Highlight your ability to communicate clearly and support your colleagues, especially in busy environments where teamwork is essential.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a member's complaint or a busy check-in period. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high service standards under pressure.
