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For Companies At a Glance
- Tasks: Assist guests with queries, reservations, and travel arrangements in a vibrant environment.
- Company: Soho House, a trendy hospitality brand known for its unique culture.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Join a dynamic team and enhance your customer service skills while having fun.
- Qualifications: Experience in hospitality and a passion for excellent service.
- Other info: Enjoy team events, continuous training, and opportunities to support charities.
The predicted salary is between 20000 - 30000 £ per year.
The Role
At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties
- Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents.
- Assists in answering any member or guest queries via telephone or email.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Communicates reservation information and all special requests to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests.
- Prepares expected arrival list for front office use.
- Updates member and guests’ profiles.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
What We Are Looking For
- A successful Guest Service Agent for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 1+ year experience in similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Guest Service Agent - Soho Farmhouse in Chipping Norton employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent - Soho Farmhouse in Chipping Norton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Soho House and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your communication skills! As a Guest Service Agent, you'll be chatting with guests all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any questions or queries that come your way.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Soho House brand.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Guest Service Agent - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in busy environments or customer service roles. We love seeing how your past experiences align with what we’re looking for in a Guest Service Agent.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Agent at Soho Farmhouse. Familiarise yourself with the types of queries you might handle and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class service, be ready to share specific examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Highlighting your ability to stay calm under pressure will definitely impress them.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they measure success in the role. It shows that you’re engaged and serious about wanting to be part of their team.
✨Dress the Part
Soho House has a unique vibe, so make sure your outfit reflects that while still being professional. Aim for smart-casual attire that aligns with their brand. Looking polished will help you feel more confident and make a great first impression.
