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- Tasks: Welcome members, maintain gym cleanliness, and provide excellent customer service.
- Company: Soho House, a vibrant and inclusive health club environment.
- Benefits: Weekly pay, team meals, discounts, and wellness support.
- Other info: Enjoy fun team events and opportunities for personal growth.
- Why this job: Join a dynamic team and make a positive impact on members' fitness journeys.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
The Role… At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified).
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement.
- Support fitness instructors and personal trainers with class setups or member handovers.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What we are looking for...
A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Health Club Host - Soho House Brighton (Part Time) employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - Soho House Brighton (Part Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the face of the fitness area. Role-play with a friend to nail down how you'd welcome members and handle inquiries. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled tricky situations or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Soho House. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Host - Soho House Brighton (Part Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and fitness. A warm, friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or fitness environments. We love seeing how your past roles have prepared you for being a Health Club Host at Soho House!
Be Specific: Use specific examples to demonstrate your skills and achievements. Whether it’s a time you went above and beyond for a guest or how you maintained a clean and safe environment, we want to hear about it!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Health Club Host does at Soho House. Familiarise yourself with their key duties, like welcoming members by name and maintaining a clean gym floor. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples of how you've gone above and beyond for customers in previous jobs. Think of specific situations where you made a positive impact on someone's experience, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, like dealing with a difficult member or ensuring safety on the gym floor. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Flexibility
Soho House values teamwork and adaptability, so be prepared to discuss your experience working in fast-paced environments. Share examples of how you've collaborated with colleagues and adapted to changing schedules or demands, showing that you're a reliable team player.