At a Glance
- Tasks: Deliver exceptional customer service and maintain product knowledge in a vibrant retail environment.
- Company: Soho Home, a modern homewares brand with a rich design heritage.
- Benefits: Weekly pay, 50% off food & drink, staff discounts, and unique training opportunities.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Join a creative team and help customers find their perfect homeware pieces.
- Qualifications: Experience in retail and a passion for homeware and interiors.
The predicted salary is between 22000 - 26000 £ per year.
Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.
We have an exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. This is a full time position available in our Soho Home Kings Road studio. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties:- Provide an outstanding service that will create a positive experience for the customer and generate loyalty.
- Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
- Provide any extra information to customers about products and services on offer throughout the store and online as required.
- When a product is not available, always offer alternatives.
- Deal with queries in a professional manner or by passing them onto the manager.
- Have an excellent knowledge about the products and services on offer by Soho Home retail.
- Maximize the potential of products in the retail space to create sales.
- Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
- Be aware of the best and slow sellers to improve general sales.
- Give feedback to AM & Retail Manager about what is selling.
- Meet daily sales targets as part of the retail team.
- Source products from the Back of house where required.
- Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports.
- Successfully cash up at the end of the day.
- Proven experience in a similar role within a retail outlet.
- Ability to deliver a high level of customer service.
- Communicate honestly, openly, and constructively.
- Creative flair and ability to talk about colours, styles, and trends in interiors with confidence.
- Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment.
- Strong team member.
- Experience in furniture and lighting is an advantage.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Weekly Pay, 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night, Life Assurance, Birthday Day Off After 1 Years Service, Up to 50% Staff Discount on Cowshed & Soho Home, In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice, Free Counselling Sessions, Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate, Continuous training to develop yourself personally and professionally, Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Barista - Soho Home Kings Road Sales London, Soho Home Studio Duke of York View Role employer: Soho House & Co
Soho Home is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about homeware and interiors. Located in the heart of London, our Kings Road studio offers competitive compensation, extensive training opportunities, and unique perks such as generous staff discounts and wellness programmes. Join us to be part of a dynamic team where your creativity and customer service skills can truly shine, while also contributing to meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Barista - Soho Home Kings Road Sales London, Soho Home Studio Duke of York View Role
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Soho House & Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Soho House & Co!
We think you need these skills to ace Barista - Soho Home Kings Road Sales London, Soho Home Studio Duke of York View Role
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Soho House & Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Soho House & Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Soho House & Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Soho House & Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
