At a Glance
- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant team at Soho House Manchester, a leader in hospitality.
- Benefits: Enjoy weekly pay, staff meals, discounts, and health care perks.
- Other info: Dynamic environment with continuous training and fun team events.
- Why this job: Be an ambassador for a renowned brand while developing your career in hospitality.
- Qualifications: 2+ years in a similar role, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. This includes day-to-day team management, and the AGM acts as an ambassador for the Soho House brand, fully embracing our ethos and supporting staff, member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands-on day to day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
What we are looking for:
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Assistant General Manager - Soho House Manchester employer: Soho House & Co
Soho House Manchester is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture where team members are valued and supported. With competitive compensation packages, unique benefits like a complimentary House Membership, and opportunities for continuous training and development, employees can thrive in a dynamic environment that encourages creativity and collaboration. The location itself provides a lively atmosphere, making it an ideal place for those passionate about hospitality and customer service to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Soho House Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House & Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House & Co
Don't be shy about reaching out to Soho House & Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager - Soho House Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House & Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House & Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
